NOC Engineer III

As the Lead NOC Engineer, you will serve as the technical and operational lead for the Network Operations Center (NOC) team. You will assist the NOC Manager in overseeing day-to-day operations, ensuring timely resolution of complex network issues, and maintaining high standards of service delivery. This role requires deep technical expertise, strong leadership skills, and a commitment to continuous improvement in a fast-paced, enterprise-scale environment.

What you’ll be doing:

Leadership & Team Support

• Act as the first point of escalation for NOC Engineers.
• Supervise and mentor junior team members in resolving complex network outages and service interruptions.
• Ensure priority SLA incidents are appropriately distributed and addressed.
• Oversee onboarding and training of new NOC team members.
• Assist in creating and maintaining internal training materials and documentation.

Operational Excellence

• Ensure accurate and timely ticket updates and communications to stakeholders.
• Supervise end-to-end network documentation and ensure consistency across the team.
• Monitor adherence to MAC procedures and departmental SOPs.
• Support continuous operations in a 24x7x365 staffed environment

Technical Responsibilities

• Troubleshoot and resolve Level 3 and Level 4 network issues independently and collaboratively.
• Develop and apply testing and troubleshooting plans for network infrastructure.
• Manage and test ILEC/CLEC circuit cutovers and upgrades.
• Perform physical installation, configuration, and testing of core network components.
• Review onsite surveys for wired and wireless access as needed.

Cross-Functional Collaboration

• Act as a liaison between engineering teams and client staff, both technical and non-technical.
• Work closely with project managers to meet milestones and deliverables.
• Support change management, incident management, and escalation processes.

• Bachelor’s degree in Engineering, IT, or a related field. Equivalent experience accepted.
• CCNP/DP or higher certification.
• Wireless certification (CWNA/CWNP, Cisco, or Aruba).
• 7+ years of experience supporting large enterprise and campus LAN/WLAN environments.
• Strong understanding of BGP, EIGRP, OSPF, Static Routing.
• Experience with Radius, DHCP, DNS, NAT appliances, and Load Balancers.
• Excellent customer-facing and communication skills.
• Proven ability to lead teams and manage high-pressure situations.

Preferred

• Strong problem-solving mindset with attention to detail.
• Commitment to personal and professional development.
• Ability to adapt technical knowledge to new challenges.
• Team-oriented with a collaborative approach to troubleshooting.
• High standards for quality and accountability., Apple Macs, BGP, CCNP - Cisco Certified Network Professional, CLEC (Competitive Local Exchange Carrier), Change Management, Communication Skills, Continuous Improvement, Cross-Functional, Customer Relations, Detail Oriented, Documentation, EIGRP (Enhanced IGRP), Identify Issues, Incident Management, Information Technology & Information Systems, Leadership, LinkedIn, Local Area Network (LAN), Maintain Compliance, Mentoring, Network Administration/Management, Network Operations Center, Network Testing, Open Shortest Path First Protocol (OSPF), Operational Support, Problem Solving Skills, Resolve Customer Issues, Service Delivery, Service Level Agreement (SLA), Standard Operating Procedures (SOP), Team Lead/Manager, Team Player, Test Plan/Schedule, Time Management, Wireless Communications, Wireless LAN

• Salary: $130,000-$152,624
• Annual Bonus
• Thousands of LinkedIn Learning courses
• Flexible working opportunities
• Competitive benefit packages
• Paid Parental Leave
• Vacation starting at 15 days increasing with length of service
• 10 days paid sick leave
• 4 days off each year to volunteer

Ready to apply?

Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.

Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible.

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.

At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.

Why work with us?

We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.