Principal Solution Architect, Enterprise Digital Technology

Experteer Overview In this role you will define and govern enterprise solution architecture across platforms and delivery teams, ensuring scalable, secure, and interoperable designs. You collaborate with business and technology stakeholders to align architecture with strategy and enable fast, high-quality delivery. You lead patterns, standards, and guardrails at an enterprise level while supporting cross-functional teams across CRM, marketing tech, customer service tech, and the digital experience platform. You help shape modernization and AI-enabled architecture while maintaining governance and risk awareness. Compensation / Benefits * Own enterprise and business solution architecture strategy, standards, guardrails, reference architectures, reusable patterns, and cross-team design consistency across platforms and domains * Lead complex design decisions across value streams and business units, translating strategy into actionable architecture direction and delivery choices * Drive early architecture engagement to identify cross-platform dependencies, risks, scalability constraints, and build-versus-buy implications * Partner with Enterprise Architecture, Security, Risk, Compliance, platform, product, and engineering teams to embed standards, governance, resiliency, performance, and maintainability into solution design * Influence leaders across roadmaps, MVP scope, trade-offs, and BU-specific architecture decisions * Mentor architects and senior engineers, represent architecture in enterprise forums and architecture review boards * Build scalable solutions aligned to business/technology requirements and support major production incidents with business impact * Lead Enterprise Digital architecture across Marketing Tech, Customer Service Tech, UX/UI, Accessibility, Mobile, CRM, and Salesforce, including standards, reuse, and platform rationalization * Partner with engineering teams on complex solution designs, modernization initiatives, platform selection, Salesforce roadmaps, and production readiness * Evaluate platforms, tools, and capabilities for strategic fit, total cost of ownership, scalability, and long-term value * Shape AI-first and AI-native architecture across Enterprise Digital, including AI-enabled capabilities, APIs, and Guardian AI platform investments * Define target-state CRM and Salesforce architecture, including data models, integration patterns, security, and release governance * Help leaders understand how platform choices and AI transformation improve scale, resilience, and business outcomes Tasks * Extensive experience designing, governing, and scaling enterprise architectures across domains (marketing tech, CRM, mobile, UX/UI, etc.) * Ability to define and drive adoption of architecture standards, reusable patterns, reference architectures, and governance in federated models * Strong understanding of modern tech ecosystems: APIs, event-driven architectures, cloud, data flows, AI-enabled capabilities * Proven ability to balance enterprise strategy with hands-on engineering credibility, risk, governance, and executive communication * Experience influencing distributed teams, mentoring, and explaining complex concepts to diverse audiences * Experience in regulated or risk-sensitive environments and working in Agile, product-based and federated platform models * Deep Salesforce and CRM platform experience, including target-state architecture, Data Cloud, integration ecosystems, security, and production readiness * Experience leading Salesforce platform engineering, including roadmaps, environment strategy, DevSecOps, and platform assets * Experience with Adobe platform engineering for marketing tech capabilities and data activation * Experience with AWS Connect or contact center platform engineering leadership for service experiences and production operations * Ability to balance platform ownership, architecture strategy, modernization, and enterprise simplification objectives * Location flexibility options (New York or Holmdel) with 3 days/week on-site Key requirements *

and production readiness * Evaluate platforms, tools, and capabilities for strategic fit, total cost of ownership, scalability, and long-term value * Shape AI-first and AI-native architecture across Enterprise Digital, including AI-enabled capabilities, APIs, and Guardian AI platform investments * Define target-state CRM and Salesforce architecture, including data models, integration patterns, security, and release governance * Help leaders understand how platform choices and AI transformation improve scale, resilience, and business outcomes Tasks * Extensive experience designing, governing, and scaling enterprise architectures across domains (marketing tech, CRM, mobile, UX/UI, etc.) * Ability to define and drive adoption of architecture standards, reusable patterns, reference architectures, and governance in federated models * Strong understanding of modern tech ecosystems: APIs, event-driven architectures, cloud, data flows, AI-enabled capabilities * Proven ability to balance enterprise strategy with hands-on engineering credibility, risk, governance, and executive communication * Experience influencing distributed teams, mentoring, and explaining complex concepts to diverse audiences * Experience in regulated or risk-sensitive environments and working in Agile, product-based and federated platform models * Deep Salesforce and CRM platform experience, including target-state architecture, Data Cloud, integration ecosystems, security, and production readiness * Experience leading Salesforce platform engineering, including roadmaps, environment strategy, DevSecOps, and platform assets * Experience with Adobe platform engineering for marketing tech capabilities and data activation * Experience with AWS Connect or contact center platform engineering leadership for service experiences and production operations * Ability to balance platform ownership, architecture strategy, modernization, and enterprise simplification objectives * Location flexibility options (New York or Holmdel) with 3 days/week on-site Key requirements *