Information Technology Support Engineer

SISL Global

Madrid, Spain

2 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

2 years minimum

Working hours

Regular working hours

Job source

www.jobleads.com

Tech stack

Active Directory Macintosh Computers Apple Mac Systems Software Applications Issue Tracking Systems Virtual Private Networks (VPN) Microsoft Office Remote Desktop Services Software Systems Wide Area Networks Wi-Fi Technology Connectivity Problems

+2 more

Information Technology User Administration

Job description

The L2 Desktop Support Technician is responsible for providing advanced technical support and

troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction., * Provide Second-level technical support for desktop/laptop hardware, software, and peripheral issues.

Install, configure, and maintain operating systems, software applications, and system updates.
Perform root cause analysis to identify recurring technical problems and develop solutions.
Excellent in troubleshooting break/fix issues of windows and mac computers
Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
Collaborate with IT team members on projects, upgrades, and implementations.
Maintain accurate records of work performed, issues, and resolutions using the company’s ticketing system.
Provide remote support and troubleshooting for users working from home or in the field.
Train and mentor junior support technicians as needed.
Ensure compliance with IT policies, security protocols, and best practices.
Perform routine maintenance and inspections to ensure optimal performance of equipment
Build and maintain strong relationships with end users and ensure user satisfaction

Requirements

Associate’s or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
2-4 years of experience in a desktop support or similar role.
Strong knowledge of Windows and Mac operating systems.
Proficiency with Microsoft Office Suite and other common software applications.
Experience with Active Directory, group policies, and user account management.
Familiarity with remote desktop tools and support software.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support