Second-Line Support

You ll provide high-quality second-line support across corporate offices, retail stores, distribution centres and manufacturing locations. This is a varied, customer-facing position combining hands-on technical support with project work, new-site installations and occasional travel to other UK locations. What you ll be doing

• Diagnose and resolve complex hardware, software and connectivity issues
• Provide second-line support across Windows 11 and macOS environments
• Support Microsoft 365, Active Directory and Microsoft Exchange
• Manage devices using Microsoft Intune and Jamf
• Troubleshoot Meraki networking and connectivity issues
• Support D365 applications and associated users
• Log, manage and resolve tickets through IT service management platforms
• Provide technical support for meetings, town halls and events
• Work with third-party suppliers to resolve incidents effectively
• Help plan and implement hardware and software for new and existing locations
• Create technical documentation and training materials
• Contribute to wider technology projects and service improvements

• At least three years experience in a corporate technical support role
• Strong second-line desktop support experience
• Practical knowledge of Windows 11 and macOS
• Experience with Microsoft 365, Active Directory and Exchange
• Hands-on experience with Intune and Jamf
• Knowledge of Meraki networking solutions
• Familiarity with D365
• Experience using ServiceNow, Jira or Confluence
• Good understanding of ITIL principles
• Familiarity with audiovisual equipment
• Strong troubleshooting and problem-solving skills
• A customer-focused approach with clear communication skills
• Ability to prioritise effectively and work under pressure
• Willingness to travel occasionally to other UK locations

This would suit someone who enjoys solving problems, working directly with users and taking ownership of issues through to resolution. Please apply with your CV or get in touch for a confidential conversation.