IT Service Manager (Workplace)

Experteer Overview As IT Service Manager for SFTP Applications and EUC within the Workplace Portfolio, you ensure services are secure, compliant and aligned to business needs. You govern SFTP and EUC services, driving strategy, supplier oversight and continual improvement to deliver reliable, scalable outcomes. You collaborate with architecture, cyber security and operations to support enterprise-wide user experiences. This role combines governance with hands-on service leadership. Pay / Benefits * Provide governance and oversight of SFTP and EUC services, ensuring SLAs, contractual obligations and performance targets are met. * Manage the full service lifecycle for SFTP apps and EUC, ensuring ongoing value and alignment with business requirements. * Maintain security, compliance and performance standards; enable future enhancements and technology changes. * Lead third-party supplier governance for external delivery of SFTP and EUC services. * Drive continual service improvement to enhance user experience, reduce risk and optimise costs. * Manage service risks, issues and dependencies; ensure controls for regulatory and security compliance. * Collaborate with architecture, cyber security, infrastructure and application teams on workplace and file transfer services. * Contribute to service continuity planning and resilience across SFTP platforms, desktops, VDI and endpoints. Tasks * Experience in IT Service Management in a large, complex enterprise environment. * Experience governing services delivered via external suppliers and managed service providers. * ITIL Foundation certification plus ITIL Intermediate or equivalent service management capability. * Knowledge of SFTP, Managed File Transfer (MFT) solutions, application support and secure data exchange. * Knowledge of End User Computing technologies: endpoint management, desktop/laptop services, software deployment, VDI and mobile device management. * Experience with service performance management, supplier governance and incident/problem/change/risk management. Key requirements * lifelong learning * meaningful work * support for financial and personal wellbeing * balanced lifestyle * inclusive, supportive culture

risk user experience, reduce risk and optimise costs. * Manage service risks, issues and dependencies; ensure controls for regulatory and security compliance. * Collaborate with architecture, cyber security, infrastructure and application teams on workplace and file transfer services. * Contribute to service continuity planning and resilience across SFTP platforms, desktops, VDI and endpoints. Tasks * Experience in IT Service Management in a large, complex enterprise environment. * Experience governing services delivered via external suppliers and managed service providers. * ITIL Foundation certification plus ITIL Intermediate or equivalent service management capability. * Knowledge of SFTP, Managed File Transfer (MFT) solutions, application support and secure data exchange. * Knowledge of End User Computing technologies: endpoint management, desktop/laptop services, software deployment, VDI and mobile device management. * Experience with service performance management, supplier aaaaaaaaA _ and incident/problem/change/risk management. Key requirements * lifelong learning * meaningful work * support for financial and personal wellbeing * balanced lifestyle * inclusive, supportive culture