Support Engineer

Experteer Overview In this role you act as the first point of contact for IT queries, delivering prompt support and great user experiences. You’ll troubleshoot hardware, software, and Windows/Microsoft Office issues while guiding users clearly and maintaining ticket logs. You’ll escalate more complex problems to higher support levels and contribute to a knowledge base. You’ll work in a collaborative, training-focused environment that supports your IT career growth. This is an opportunity to gain broad exposure to technologies and build strong problem-solving and communication skills. Pay / Benefits * Act as first line of support via phone, email, and ticketing systems * Troubleshoot hardware, software, and user issues * Escalate complex problems to 2nd/3rd line teams * Maintain accurate ticket logs, updates, and documentation * Monitor and follow up on open tickets * Contribute to knowledge base documentation * Deliver excellent customer service across interactions Tasks * Experience in a service desk or customer-facing IT role * Solid understanding of Windows OS * Solid understanding of Microsoft Office * Basic troubleshooting principles * Strong problem-solving mindset * Clear communication skills (technical * non-technical users) * High attention to detail Key requirements * Ongoing training and development opportunities * Clear career progression pathways in IT * Exposure to a wide range of technologies * Supportive and collaborative team environment

and in a service desk or customer-facing IT role * Solid understanding of Windows OS * Solid understanding of Microsoft Office * Basic troubleshooting principles * Strong problem-solving mindset * Clear communication skills (technical * non-technical users) * High attention to detail Key requirements * Ongoing training and development opportunities * Clear career progression pathways in IT * Exposure to a wide range of technologies * Supportive and collaborative team environment