Technical Program Manager

This is what you will do at UiPath:

• Coordinate internal resources to deliver customer outcomes as sold
• Ensure all projects delivered within time, scope, quality, and cost constraints
• Assist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality
• Ensure resource availability and allocation
• Develop detailed project plans to monitor and track progress
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Report and escalate to management as needed
• Successfully manage the relationship with the client and all stakeholders
• Run, manage & develop customer facing project status meetings as required
• Create and maintain comprehensive project documentation
• Collaborate with project managers worldwide to improve PM efficiency
• Foster relationships with customers enabling future account sales
• Work collaboratively with the Professional Services Team, Customer Engagement team and assist is the proper expectation of resources and timing
• Internalize every aspect of the customer experience as it relates to delivery excellence
• Assist in the development and/or review of SOWs, MSAs, and other related documentation
• Maintain high levels of customer/partner engagement with a focus on CSAT and NPS
• Coordinate feedback and insight from customer engagements to improve the product, delivery kits and overall customer experience
• Continually work to identify, develop and share new uses for UiPath
• Identify best practice artifacts that can be packaged into delivery kits and shared with partners
• Help drive customer references and case studies, Neep Help? Have questions or want to provide feedback? Please fill out this form and we will get in touch with you as soon as possible. Thanks! Subject Your Email Message Captcha

• 3+ years of experience in project management & working for system integrators and/or global SI
• 7+ years relevant work experience in a customer-facing, partner facing, customer success, account management or strategic consulting organization
• Excellent client-facing and internal communication skills
• Strong working knowledge of Microsoft Office
• Successfully implemented at least three UiPath automation projects
• Has exposure to coe setup
• PMP / PRINCE II certification a plus
• Experience using change management processes for dynamic professional services projects
• External customer-facing management experience a plus (including partners)
• Strong knowledge of the healthcare domain, with a solid understanding of industry processes
• Internal customer relationship management experience (i.e. sales, pre-sales, advisory services)
• Experience managing multiple workstream, Agile Project Management & professional services SOW’s in parallel a plus
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Proven experience building strong internal and external relationships
• Previous experience with working with Automation Anywhere, Blue Prism, Open Span is a plus