Help Desk Support Technician

NuAxis Innovations

Atlanta, GA, United States

2 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Working hours

Regular working hours

Job source

www.juju.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems Microsoft Outlook Issue Tracking Systems Virtual Private Networks (VPN) Network Troubleshooting Remote Desktop Services Remote Service Software Microsoft SharePoint Microsoft InTune SAP MDG

+2 more

Casper Suite Servicenow

Job description

Provide Tier 1 technical support via phone, email, and in-person
Troubleshoot hardware, software, and network issues
Support Windows 10/11 and macOS environments
Manage tickets using tools such as ServiceNow, Remedy, or equivalent
Perform Active Directory tasks (user creation, password resets, group management)
Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Assist with device imaging (PXE), deployments, and upgrades
Provide support for VPN, remote desktop, and connectivity issues
Maintain asset inventory and assist with hardware lifecycle management
Escalate complex issues to Tier 2/3 teams

Requirements

At NuAxis Innovations, Technology is our Passion. People are our Purpose. We are seeking a motivated Help Desk Support Technician to support a distributed IT environment, delivering exceptional customer experience (CX) to end users., + 1-3 years of IT Help Desk / Desktop Support experience

CompTIA A+ (or equivalent)
Strong troubleshooting and customer service skills
Experience with ticketing systems and remote support tools

Preferred

ITIL Foundation
Experience with MDM tools (Intune, MaaS360, JAMF)

About the company

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.

We believe happy employees do amazing work, so join our team NOW. We are currently seeking a Help Desk Support Technician for a Full-Time position., We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. (https://nuaxis.com/about/)

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (https://nuaxis.com/careers/) about our Benefits and Culture!