IT Technician

Handle calls from a wide array of individuals, from students to VIPs. Answer, validate, and triage incoming phone-in Incidents and Requests. Process, validate, and triage email-submitted Incidents and Requests. Review and validate ticket information. Routing and escalating tickets to appropriate support teams. Identifying and performing First Contact Resolution tickets. Providing technical information/assistance on configuration, setup, maintenance, and initial troubleshooting of standard computer systems, hardware, and software Provide best-effort support for technical information/assistance on non-standard computer systems, hardware, and software Configuration, setup, maintenance, and troubleshooting for Clients’ computer systems, hardware, and software. Capabilities in the Windows environment and Office 365 with a combination of Laptops, desktops, and Mobile Devices

Security+ CE Certification (IAT Level II) Active Secret Clearance

401(k) 401(k) matching Health insurance Paid time off Parental leave Training & development, Great Benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more. Tuition assistance for continuing or career-related education. Our cultural focus is on people and results - not bureaucracy. Ample opportunity for career growth - we promote from within Leadership takes a constructive interest in every team member’s success. Work/Life Balance and flexible hours Be part of a close-knit team that works and plays together and helps one another succeed. You will not be micromanaged: plan, prioritize, schedule, and be accountable for your own tasks. Casual workplace Open-door policy with all management