Server Support (CGS Nexus)

CGS ENTERPRISES LLC

Tampa, FL, United States

8 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Working hours

Regular working hours

Job source

www.careerbuilder.com

Tech stack

Microsoft Windows BIOS Linux Document Management Systems RAID Issue Tracking Systems Systems Analysis Linux System Administration Windows Servers Cisco Nexus Switches Server Administration Server Supported Gaming

+6 more

Virtualization Technology VMware Virtualization Enterprise Software Applications Comptia Server+ Hardware Infrastructure Vmware

Job description

We are looking for a Junior Server Support (CGS Nexus), passionate about enterprise technologies and technical troubleshooting. In this role, you will provide remote support for server infrastructure incidents, working with international customers and enterprise environments based on Windows Server, Linux and VMware.

Technical Requirements:

Provide remote L1/L2 technical support via phone, email, and chat.
Troubleshoot hardware and software incidents in enterprise environments.
Investigate problems in Windows Server, Linux, and VMware environments.
Analyze system behavior, identify causes, and provide technical solutions.
Assist customers in server configuration, installation, and administration processes.
Manage and document incidents in ticketing systems.
Collaborate with escalation teams for complex technical cases.

Requirements

1-3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk.
Basic knowledge of enterprise server architecture and hardware components.
Knowledge of Windows Server administration, Linux environments, or VMware virtualization.
Experience with troubleshooting and incident management processes.
Analytical thinking and good problem-solving skills.
Ability to work independently in a dynamic technical environment.
Knowledge of RAID, BIOS, iLO/iDRAC, or virtualization concepts.
Certifications such as CompTIA A+, Server+, or similar technical certifications.
Previous experience in enterprise technical support environments.

If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!

Skills: Call Centers, CompTIA - Computing Technology Industry Association, CompTIA A+, CompTIA Server+, Customer Support/Service, Document Management, Enterprise Architecture, Hardware Components, Hardware Installation, Help Desk, Identify Issues, Incident Management, Linux Administration, Linux Operating System, Microsoft Windows Server, Microsoft Windows System Administration, Problem Solving Skills, RAID Storage, Server Architecture, Server Hardware, Server Support, Software Administration, Systems Administration/Management, Systems Analysis, Technical Support, VMWare, Virtualization