Network Support Specialist

This is a customer-focused and facing position that will primarily handle helpdesk issues and project work relating to network, server, workstation, and application installation and maintenance. Implement, maintain, and support a wide variety of IT solutions. Provide exceptional customer support, responding promptly to inquiries and resolving issues effectively. Document procedures, troubleshooting steps, and project outcomes., * Install, configure, and maintain network hardware including routers, switches, firewalls, and load balancers to ensure optimal performance.

• Monitor network health using tools like SolarWinds, PRTG, and Splunk; troubleshoot issues related to LAN, WAN, VPNs, and network security protocols.
• Manage network security measures such as Cisco ISE, PKI (Public Key Infrastructure), LDAP (Lightweight Directory Access Protocol), and firewall configurations including Cisco ASA and Juniper devices.
• Perform vulnerability assessments and system hardening procedures to safeguard against cyber threats; conduct regular network security audits.
• Support network infrastructure projects involving virtualization platforms like VMware vSphere, ESXi, and cloud services such as AWS and Azure; implement high availability solutions.
• Automate routine tasks using scripting languages like Bash (Unix shell), PowerShell, Python, and Ansible to improve efficiency.
• Collaborate with cross-functional teams on network architecture design, SDLC (Software Development Life Cycle), and DevOps initiatives for continuous improvement.

Do you have experience in Windows support?, Do you have a Bachelor’s degree?, Requirements: Bachelor’s degree in Information Technology or equivalent. 2+ years of experience in helpdesk and IT support., * Proven experience in computer networking with strong knowledge of routing protocols such as OSPF, BGP, EIGRP; familiarity with MPLS networks.

• Hands-on expertise with LAN/WAN technologies including Ethernet, TCP/IP stack, DHCP, DNS, SFTP/FTP/HTTPS protocols.
• Deep understanding of network security concepts including encryption methods, SSO (Single Sign-On), VPNs (Virtual Private Networks), SSL/TLS protocols.
• Proficiency with operating systems like Windows Server, Linux distributions (Ubuntu, CentOS, Debian), BSD variants; system administration skills are essential.
• Experience managing enterprise-grade network devices from Cisco and Juniper; familiarity with Cisco ISE for identity management is highly desirable.
• Knowledge of SAN (Storage Area Network), NAS (Network Attached Storage), RAID controllers for data storage solutions; experience with VMware vSphere or ESXi is a plus.
• Strong analytical skills in vulnerability assessment tools such as SolarWinds or Splunk; ability to perform system hardening and network monitoring effectively. Join us to leverage your technical expertise in a vibrant environment that values innovation and continuous learning! Your skills will help keep our networks secure, reliable, and scalable-driving success across our organization’s digital landscape.

Pulled from the full job description

• 401(k)
• Retirement plan
• 401(k) matching
• Paid time off, * 401(k)
• 401(k) matching
• Paid time off
• Retirement plan