IT Logistics Technician - II

SpaceX is looking for an experienced IT Logistics Technician with strong knowledge and experience in world class IT service delivery. This position will be responsible for supporting IT services and is responsible for service delivery and customer satisfaction. Candidates must have experience working in organizations capable of meeting the demanding needs of “high caliber engineers” and supporting critical operations such as Launch and Mission operations and 24x7 manufacturing operations. This role delivers the complete lifecycle of IT services for the staff at SpaceX, from on boarding and set up, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery and protection. The person in this position must have strong overall IT technical skills, while also having excellent customer services/interaction skills and superior organizational skills. The ideal candidate will be flexible and flourish in a fast paced and challenging environment. He or she should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position. RESPONSIBILITIES:

• Understand inventory levels and maintain these levels to support the dynamic nature of the business
• Monitor the deployment of Microsoft prepackaged images to systems
• Closely monitor ticket queue(s) to provide quality assurance of all logistics tickets in progress
• Install and configure computers, telephones, and other common technology/devices for new and existing SpaceX employees
• Utilize knowledge base solutions within the system in order to follow exact steps toward resolution
• Track all open requests in the ticketing system and document all actions taken
• Keep accurate inventory in computer system at all times
• Receive packages from vendors and enter information into computer system
• Unbox and set up desktop computers, laptops, monitors, and other IT related equipment
• Utilize SCCM and WDS to image and prep computers for deployment
• Capture and store images for returned assets
• Deliver product as requested to the Main, West Main, remotes and remote locations out of state
• Ship product domestically
• Diagnose, troubleshoot and resolve requests in coordination with Inventory Control
• Load eWaste equipment on pallets
• Keep area organized and work safely, following all safety guidelines and policies
• Communicate effectively with every call and user
• Listen actively to determine if escalation to supervisor is the appropriate action
• Complete time entries daily/weekly

• 1 years of shipping/receiving or inventory experience within a medium to large enterprise information system environment using life cycle management of assets; specifically, procurement, receiving, staging, configuration, distribution, retrieval, and disposal

• 1 year of logistics experience PREFERRED SKILLS AND EXPERIENCE:

• Exceptional customer service skills and ability to promote a positive interactive exchange
• Broad knowledge of logistics planning and distribution of Information Systems assets, desktops, laptops, and peripherals
• Motivated self-starter, able to work independently while maintaining patience with the constant interruptions of needy coworkers
• Clear, concise, professional and thorough verbal and written communication skills
• Experience installing and configuring computers, telephones, and other common technology/devices
• Experience planning and coordinating work assignments and workloads for logistics, ensuring adherence to departmental policy and procedures

• Experience diagnosing, troubleshooting and resolving information system requests in coordination with Inventory Control ADDITIONAL REQUIREMENTS:

• Willing to work overtime and on weekends as needed
• Able to perform tasks requiring frequent bending, stooping and lifting of objects

• Able to lift up to 30 lbs. ITAR REQUIREMENTS:

• To conform to U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITAR here

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars