Desktop Support Analyst

We are looking for a Desktop Support Analyst to support onsite technology projects across Minneapolis, Minnesota. This is a Contract position focused on preparing, deploying, and supporting end-user devices in office environments. The role requires a hands-on, detail-oriented individual who can travel between assigned locations, resolve hardware and software issues efficiently, and provide dependable technical assistance throughout each project lifecycle.

Responsibilities:

• Prepare, image, configure, and deploy laptop and desktop equipment for project-based rollouts at assigned sites.

• Travel to healthcare facilities and related locations throughout the Minneapolis metro area to complete refreshes, relocations, and other endpoint support initiatives.

• Diagnose and resolve issues involving PC hardware, Windows 10, Microsoft Office applications, and general workstation performance.

• Install, update, and troubleshoot standard business software as well as healthcare-related applications used by end users.

• Support network and account access needs by working with connectivity tools, Active Directory, and user profile configuration.

• Provide remote assistance to virtual or offsite employees using remote support tools to address technical problems promptly.

• Move, set up, and replace computer equipment as needed during project activity, including handling devices and materials up to 50 pounds.

• Maintain clear documentation of completed deployments, technical issues, and resolution steps to support project progress and consistency.

Requirements * 5+ years of experience providing desktop support, workstation deployment, or related technical support services.

• Strong working knowledge of PC hardware, desktop troubleshooting, and hands-on support for Windows-based environments.

• Experience supporting Microsoft Office, Windows 10, and common endpoint software in a business setting.

• Familiarity with Active Directory, user account administration, and basic network connectivity troubleshooting.

• Ability to install and support both mainstream business applications and specialized healthcare software tools.

• Valid ability and willingness to travel to assigned work locations throughout the local metro area and nearby sites.

• Capability to lift and move equipment weighing up to 50 pounds as part of onsite deployment and support tasks. Technology Doesn’t Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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