Technology Specialist

The organization specializes in supporting dental, orofacial pain, TMJ, dental sleep medicine, and CBCT radiology practices through advanced billing operations, payer integrations, credentialing support, and technology-driven workflow management. The company operates in a highly process-driven and compliance-focused environment and is committed to improving operational efficiency, security, and financial performance through innovative technology solutions. Position Overview The Technology Specialist will play a critical role in supporting and improving the organization’s technology infrastructure, communication systems, employee access management, and operational workflows. This individual will oversee user administration, system integrations, and technical support functions while helping identify and implement technology and AI-driven solutions that improve efficiency across the organization. This position is ideal for a highly organized, self-directed technology professional who is comfortable working independently in a fast-paced remote environment. Key Responsibilities Employee Technology Administration Manage onboarding and offboarding of employees across all company systems (Google Workspace, internal platforms, etc.) Set up and maintain user access, permissions, and security protocols Ensure timely provisioning and deactivation of accounts Systems & Communications Management Oversee and maintain company phone systems (Crescendo and Nextiva) Troubleshoot communication and system-related issues Support integration of systems across departments Access, Security & Compliance Maintain internal system access controls and software permissions Support HIPAA-conscious technology and security practices Help ensure compliance with internal operational and security standards Coordinate with external vendors and service providers as needed Hardware & Software Administration Track and manage company hardware and software inventory Coordinate procurement, setup, and lifecycle management of devices Maintain asset logs and usage records Healthcare Systems & Revenue Cycle Technology Support Set up and manage insurance carrier portals (medical and dental) Configure ERA (Electronic Remittance Advice) and EFT (Electronic Funds Transfer) within practice management systems Support payer integrations, troubleshooting, and technology-related workflow issues Technology Innovation & AI Support Research and recommend technology solutions that improve operational efficiency Assist with implementation of automation and AI-driven workflow tools Identify opportunities to streamline internal processes and reduce manual tasks Technical Support Provide day-to-day support for system and technology-related issues Serve as an internal point of contact for technical troubleshooting Escalate complex issues to vendors or third-party support providers when necessary

Required: Experience administering Google Workspace Familiarity with VoIP communication systems (Nextiva and Crescendo preferred) Experience managing user access, permissions, and system administration Strong troubleshooting and organizational skills Ability to troubleshoot technical issues efficiently Experience working in a remote environment Strong written and verbal communication skills Preferred: Experience working in healthcare, medical billing, or revenue cycle environments Knowledge of insurance portals, ERA/EFT setup, and practice management systems Process improvement mindset with strong proactive problem-solving abilities Experience with workflow automation or AI-based productivity tools Strong attention to detail and documentation practices Tech-savvy with a continuous improvement mindset

Approximately 20 to 25 hours per week Flexible scheduling with required availability during standard business hours Remote position Competitive hourly contractor rate based on experience Contractor is responsible for their own equipment, internet, insurance, and tax obligations Who Thrives in This Role Professionals who take ownership in their work Individuals who think critically and solve problems independently Those who value compliance and precision Team members who communicate proactively Individuals comfortable working in a structured, process driven environment

A nationally recognized healthcare revenue cycle management organization based in Arizona, serving specialized healthcare providers across multiple states since 2011.