Software Engineering Mgr. - Payments Technology...

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Manager within PNC’s IT Site Reliability Engineering Center, you will be based at one of the following IT Hubs: Phoenix, Arizona; Denver, Colorado and or Pittsburgh, Pennsylvania.

PNC is seeking a Payments Technology Manager / Payments Application Manager to lead the support, stability, modernization, and continuous improvement of critical payment platforms. This role will be responsible for leading the support, stability, modernization, and continuous improvement of mission-critical payment platforms supporting domestic, international, instant, and digital asset payments.

Key Responsibilities:

Technology Leadership:

• Manage and support enterprise payment applications and integrations.

• Lead a Global 24x7 Operation; manage distributed teams supporting critical systems around the clock. Participate in leadership escalation and on-call rotations to support major incidents, critical production events, and operational continuity.

• Provide after-hours operational leadership and on-call support. Participate in an on-call leadership rotation supporting critical production services, major incidents, and high-severity customer-impacting events. Availability outside standard business hours, including evenings, weekends, and holidays, may be required to support incident response, change events, escalations, and business continuity needs.

• Oversee application releases, change management, production implementations, and disaster recovery testing.

• Establish monitoring, observability, and proactive issue detection capabilities.

• Develop automation solutions to improve operational efficiency and reduce manual intervention.

• Ensure compliance with enterprise architecture, security, audit, and regulatory requirements.

Stakeholder Management:

• Act as primary liaison between business stakeholders, payment operations, vendors, and technology teams.

• Communicate application health, risks, incidents, and strategic initiatives to senior leadership.

• Collaborate with external payment networks, vendors, and clearing organizations., + Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.

• Monitors and maintains adherence and compliance to quality standards on an ongoing basis.

• Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.

• Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.

• Live the Values - Role models our values with transparency and courage.

Core Technologies

• Java / J2EE

• UNIX / Linux

• Oracle SQL and DB2

• IBM MQ

• NDM / Connect:Direct

• Web Services (SOAP/REST APIs)

• CA7 Scheduling

• Elastic Search

• OBIEE / Oracle Analytics Server (OAS)

Modern Payment Platform Technologies:

• Java-based microservices

• OpenShift Container Platform (OCP)

• MongoDB

• Kafka

• IBM MQ

Monitoring and Operational Support:

• Application monitoring and alerting tools

• Log analysis and observability platforms

• Performance tuning and capacity planning

• Incident, problem, and change management processes

Preferred Experience:

Vendor Products

Strong preference for candidates with hands-on experience supporting one or more of the following:

• Finastra Global PAYplus (GPP)

• IBM Financial Transaction Manager (FTM)

• IBM Integration Bus (IIB) / App Connect Enterprise (ACE), Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Customer Solutions, Design, Electronic Payments, Group Problem Solving, Payment Systems, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design, Vendor Payments

Competencies

Agile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), System Testing

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents