IT Support Engineer - INTL Costa Rica

Insight Global

Seattle, WA, United States

5 days ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Working hours

Regular working hours

Job source

www.juju.com

Tech stack

Linux Data Storage Management Information Technology Cisco

Job description

Onsite IT support tasks: imaging, data wiping, lifecycle activities (repairs, replacements, recovery, disposition).

Physical tasks: lifting and installing monitors or computers (not heavy).

Handling tickets: ~10-15 tickets/day via walk-ins or on-prem support.

Inventory and storage management.

Limited permissions due to security constraints (cannot perform certain tasks but occasional temporary permissions for setup or data wipe

Requirements

1+ years in help desk or desk-side support.

Familiarity with Microsoft Windows 11.

Preferred: Linux/Unix/Mac knowledge.

General IT knowledge (e.g., difference between M3 vs. M4 MacBook).

Cisco CCNA basics (networking fundamentals).

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Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

Explore playlists

1:32 min

Ensuring secure and reliable connectivity for remote employees

Kyle Daigle · Coffee With Developers

42 sec

Energy forecasts and resource demands of information technology

Marjolein Pordon · LIVE

1:29 min

Expanding practical knowledge with community sandboxes and resources

Stuart Clark · LIVE

52 sec

Running persistent Linux environments directly on Windows

Ben Breard · World Congress 2025

2:46 min

Missing equipment retrieval processes for departing employees

Jasmin Azemović · World Congress 2026 Europe

3:45 min

Prototyping deterministic agents with n8n and PyATS

Alfonso Sandoval Rosas · Europe 2026 Virtual

Videos

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How Cisco embraced a DevOps culture within its network engineering team thumbnail