UI/UX Designer

Our client is seeking a UI/UX Designer to support the continued expansion of its SaaS product suite. You will own UX improvements for either the Records or Licensing & Tax product, partnering closely with Product Managers and Engineers to identify user pain points, redesign workflows, and deliver intuitive, user-centered experiences. The ideal candidate is a product-focused designer who leverages user research, analytics, and customer feedback to solve real business problems-not someone who simply creates visually appealing interfaces.

Day-to-Day Responsibilities:

• Own UX/UI improvements across one of the company’s core software products.
• Analyze product analytics, user research, customer feedback, and support tickets to identify usability issues and workflow bottlenecks.
• Investigate existing user journeys to determine where users struggle and why.
• Design improved user flows, wireframes, prototypes, and high-fidelity interfaces using Figma.
• Create entirely new user experiences when existing workflows require redesign.
• Validate design decisions through usability testing and user feedback.
• Iterate designs based on testing results and stakeholder input.
• Partner closely with Product Managers and Engineering teams throughout implementation.
• Participate in Agile ceremonies, including product standups and sprint planning.
• Independently manage Jira tickets and drive design initiatives with minimal oversight.
• Ensure designs align with usability, accessibility, and product best practices.
• Support developers during implementation by providing design specifications and clarifications.

• 3-5 years of UI/UX or Product Design experience.
• Expert-level proficiency with Figma.
• Experience designing digital products-not marketing websites or landing pages.
• Experience using product analytics, user research, customer feedback, and usability testing to identify UX problems.
• Experience owning the full design lifecycle from research and discovery through implementation and iteration.
• Strong portfolio containing detailed case studies that demonstrate problem-solving, research methodology, design decisions, and measurable outcomes.
• Experience creating both enhancements to existing products and entirely new user workflows.
• Strong understanding of UX principles, interaction design, and usability best practices.
• Experience collaborating closely with Product Managers and Software Engineers in Agile environments.
• Experience managing work through Jira.
• Excellent communication and presentation skills.
• Self-starter capable of owning projects without extensive management oversight.

Preferred Requirements:

• Experience with Records Management software.
• Experience designing software for business licensing or tax applications.
• Experience working within government technology (GovTech) products.
• Experience with accessibility standards and inclusive design.
• Familiarity with product analytics tools such as Mixpanel, Amplitude, Pendo, or Google Analytics.