1st Line Engineer

Our client, a leading business in the IT Sector is seeking a strong 1st Line Engineer to join them on a full-time, permanent basis., * Act as the first point of contact for clients with technical queries

• Writing and updating user and system documentation
• Manage technical tickets while escalating to senior Engineers when necessary
• Work on day-to-day support tasks and ad-hoc project work
• Provide a consistent and high-level of communication and customer service to clients both over the phone and via email

The ideal candidate will have a minimum of 1 years’ commercial experience in a 1st Line role where you have provided technical support to a range of clients, confident liaising with colleagues, clients and third parties of all levels., * Basic networking, including TCP/IP, DNS

• Server administration, including User Accounts Admissions and Permissions
• Understanding of MS 365
• Understanding of MS SharePoint
• Good understanding of Windows Server
• Excellent communication skills, confident working with colleagues and clients of all levels
• Able to work both independently and as part of the wider team
• High-level of customer service, ensuring clients are managed effectively whilst prioritizing tasks

This is an excellent opportunity to join a thriving MSP who are leaders within their field. You will be joining a knowledgeable and successful team with the opportunity to learn, grow and develop your IT career.