System Engineer

We are seeking a Systems Engineer to support a large-scale technology deployment in a customer-facing environment. This individual will serve as a key technical resource responsible for system performance, operational support, troubleshooting, upgrades, and client engagement. The ideal candidate combines strong infrastructure and systems administration experience with excellent communication skills and a customer-first mindset. This role requires someone who can independently manage priorities, solve complex technical issues, and work collaboratively across Operations, Software Engineering, and Quality Assurance teams., * Serve as the primary liaison for customers by responding to operational questions, incidents, and technical issues.

• Support and maintain Network Video Recorder (NVR) and video management systems.
• Troubleshoot and resolve hardware, software, networking, and communication issues.
• Participate in customer meetings, technical reviews, and change control processes.
• Perform system upgrades, patches, and maintenance across Linux, Windows, and commercial off-the-shelf (COTS) applications.
• Monitor and support containerized applications and infrastructure environments.
• Collaborate with Software Engineering and QA teams to test, validate, and deploy new products and enhancements.
• Deliver operational and technical training to end users and operations staff.
• Assess system performance and identify opportunities for operational improvements and technology enhancements.
• Participate in an on-call rotation to support critical systems during off-hours.

• 3+ years of experience supporting enterprise systems, infrastructure, or application environments.
• Strong troubleshooting and root cause analysis skills.
• Experience supporting Linux and Windows operating systems.
• Experience with Kubernetes and containerized application environments.
• Ability to independently manage workloads, prioritize tasks, and work with minimal supervision.
• Strong verbal and written communication skills.
• Customer service-oriented mindset with proven client-facing experience.
• Experience working across cross-functional technical teams.

Preferred Qualifications

• Intelligent Transportation Systems (ITS) industry experience.
• Experience supporting Network Video Recorder (NVR) platforms.
• Familiarity with video streaming technologies and protocols, including:

o RTSP o WebRTC o ONVIF

• Experience supporting mission-critical or 24x7 operational environments.
• Exposure to software deployment, testing, and release management processes.

Top Skills for Success

• Advanced Troubleshooting
• Kubernetes & Container Technologies
• Customer-Facing Communication
• Linux Administration
• Workload Prioritization & Ownership

Education

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field preferred.
• Equivalent technical training and relevant experience will be considered.

Salary: $95,000 - $110,000 per year, Medical, dental, and vision insurance Company-paid life insurance Short- and long-term disability coverage 401(k) retirement plan Flexible Spending Accounts (FSA) Paid holidays, sick time, and personal leave Employee Assistance Program (EAP) Education reimbursement and professional development support

We are a leading provider of intelligent transportation and mobility solutions, delivering innovative software, systems, and services that help organizations manage complex transportation infrastructure more efficiently, safely, and sustainably. Our solutions support mission-critical operations across tolling, traffic management, mobility analytics, and connected transportation environments.

With deep technical expertise and a strong focus on reliability and performance, we design and deploy scalable, secure, and highly available platforms that operate in both cloud-based and customer-hosted environments. Our teams work closely with clients to understand their operational challenges and deliver tailored solutions that integrate seamlessly with existing systems and workflows.

We pride ourselves on a collaborative, customer-centric approach, bringing together specialists in software development, DevOps, systems engineering, and project delivery to ensure successful implementation and long-term value. From initial design through deployment and ongoing support, we emphasize innovation, quality, and continuous improvement.

Driven by a commitment to excellence and a passion for advancing transportation technology, we help public and private sector organizations modernize infrastructure, improve mobility outcomes, and build smarter, more connected communities.