IT Support Engineer

• Provide 1st and 2nd line technical support via phone, email, remote access, and onsite visits
• Diagnose and resolve hardware, software, networking, and user-related issues
• Support Windows, macOS, and Windows Server environments
• Administer Microsoft 365 environments including Exchange Online, SharePoint, Teams, and user management
• Manage devices through Microsoft Intune, including enrolment, compliance policies, and endpoint configuration
• Maintain and support Microsoft Entra ID (Azure AD) users, groups, and access controls
• Log, prioritise, and manage incidents and service requests using our IT service management platform
• Assist with infrastructure upgrades, client onboarding, and project delivery
• Support onsite installations of IT equipment and business systems
• Contribute to continuous service improvement by identifying recurring issues and recommending solutions
• Provide guidance and training to end users on best practices and security awareness

Technologies:

• Azure
• Cloud
• Hardware
• Support
• ITSM
• macOS
• Microsoft 365
• Microsoft Intune
• Security
• SharePoint
• TCP/IP
• VPN
• Windows
• Office 365

• Previous experience in an IT Support, Service Desk, or Helpdesk role
• Strong troubleshooting skills across Windows and Microsoft environments
• Experience administering Microsoft 365 services
• Familiarity with Microsoft Intune and endpoint management
• Knowledge of Microsoft Entra ID (Azure AD)
• Understanding of networking fundamentals including DNS, DHCP, TCP/IP, and VPN technologies
• Experience working with ticketing and ITSM systems
• Excellent communication and customer service skills
• Strong organisational and problem-solving abilities
• Experience working within a Managed Service Provider (MSP) is desirable
• Knowledge of cybersecurity best practices including MFA, Conditional Access, and endpoint protection is desirable
• Experience with backup and disaster recovery solutions is desirable
• Microsoft, CompTIA, or equivalent certifications are desirable
• Exposure to Azure cloud services is desirable
• GCSE or equivalent is preferred
• IT technical support experience of 1 year is preferred
• English is required
• Car driving licence is required

We are a growing Managed Service Provider delivering IT support and cloud solutions to over 65 businesses across a variety of sectors. Our team prides itself on delivering exceptional customer service, proactive support, and modern technology solutions. This is an office-based, full-time opportunity in Taunton, offering a competitive salary, structured career progression, ongoing training and certification support, exposure to a broad range of technologies and projects, and a supportive team environment. We also offer opportunities to develop cloud, infrastructure, and security skills, along with a company pension scheme, holiday entitlement, regular performance and salary reviews, and free parking. The role is in person and suited to someone enthusiastic, customer-focused, and eager to grow within a supportive and ambitious environment.