IT Manager

Reference: 100404Job OverviewAre you looking for your next opportunity within the IT function at Mitie? We are seeking an experienced and driven IT Manager to support the delivery of technology services across the JPECCS contract in Scotland. This role is critical in ensuring IT services are aligned to front-line operational needs across courts, custody suites, and escorting bases. Acting as the key interface between operational teams and IT, you will ensure technology solutions are effective, secure, and enable safe and efficient service delivery.You will work closely with stakeholders including SPS, operational teams, and suppliers, while travelling across locations to maintain strong visibility and relationships.Main DutiesAct as the primary link between operational teams and IT, ensuring IT services meet contract and operational requirementsLead the delivery of site-based IT solutions, managing projects end-to-endOversee IT service delivery, incidents, and project activity in line with

service levels and prioritiesCoordinate internal teams and third-party suppliers to deliver high-quality, cost-effective solutionsDevelop and maintain IT project plans, providing structured updates and governance reportingEngage key stakeholders to understand requirements and proactively identify future IT needsTravel across operational sites to ensure alignment with front-line deliveryEnsure compliance with security standards, policies, and contractual requirementsIdentify and manage IT risks, escalating issues where necessarySupport operational processes such as starters/leavers, supplier access, and system usageDrive continuous improvement of IT services, performance, and user experienceWhat we are looking forWe are looking for a proactive, organised, and collaborative individual who can deliver high-quality IT services in a complex operational environment.Key skills and experience:Strong experience in IT service delivery, operations, or infrastructure managementProven ability to manage multiple priorities, projects, and stakeholdersExperience working with third-party suppliers and driving performanceStrong understanding of information security, compliance, and governance requirementsAbility to translate operational needs into practical IT solutionsExcellent communication skills with the ability to engage a wide range of stakeholdersHighly organised with strong planning and prioritisation skillsDemonstrated ability to identify improvements and drive changeBehavioural strengths:Delivers high-quality work with accuracy and attention to detailWorks collaboratively and builds strong relationshipsCommunicates clearly, confidently, and professionallyAdapts well to change and supports continuous improvementDemonstrates resilience, accountability, and a proactive approachCommitted to safety, diversity, and inclusionAdditional requirements:Willingness to travel across ScotlandAbility to obtain and maintain relevant security clearanceRef:100404 Posaddress2Rutherglen