End User Technology Engineer - Desktop Support - Trade Floor - Investment Banking

Excellent opportunity opens for a confident, enthusiastic and engaging individual with Desktop Engineer/Trade Floor Support experience to join a leading International Bank’s team. The successful candidate will be confident and proactive, with an eye for change and growth.

In addition to providing day-to-day trade floor, service desk and desktop support, you will be expected to undertake project work, including:

• Product evaluations and recommendations
• Assist in the development of technical standards and operating procedures
• Provide assistance to Senior Support Analysts
• Application upgrades and deployments
• Service Now provisioning

You will have the opportunity to support the International Technology management in governance reporting for internal control testing, internal audit and data centre reporting as a regulatory requirement. There will equally be a Project focussed element, where you will get involved in the maintenance and creation of application support documentation and project execution across a range of Front Office and business support application suites.

Main Objectives

• Provide detailed feedback to business managers and leaders
• Assist with maintaining IT controls, processes and associated reporting.
• Manage requests for information updates associated to controls and assurance delivery.
• Active involvement in UK and Group technology resiliency and Disaster Recovery testing and associated planning and reporting.
• Oversee and support Audit, Risk and Technical control assessment requests.
• Assistance with regulatory and audit items working with the International Technology Governance Manager
• Tier 1 customer desktop support and Service Desk operations
• Hardware support and life cycle management
• Application installs, moves and changes
• Application and hardware upgrades and mass deployments
• Service Desktop project tasks execution
• Mobility support via BB UEM and WorkSpace One products
• Support SCCM Patching MS Deployments where and when necessary
• Updating Audit documentation
• Monitoring and management of team ITSM / Service Now queues

• Strong Customer/Service focus
• Team player with self-motivation
• Well-presented professional with good all-round communications skills
• Diligent work ethic to adhere to audit mandated processes
• Flexible and able to work under pressure
• Experience in supporting trading floor environments from Service Desk side
• Knowledge of Windows 10 and Microsoft Office products
• Strong background in ITSM platforms - eg Service Now, Remedy, Cherwell.
• Full Blackberry UEM device support
• Taking on Service Desk projects and ownership whilst liaising with 3rd party vendors and or other Teams within the Bank.

London - £65k - £75k + Benefits + Pension Contract/Full Time Posted by: Rothstein Recruitment Ltd Posted: Tuesday, 11 August 2026 Applicants must be eligible to work in the specified location