IT Support Engineer

• Provide onsite 1st and 2nd line technical support.
• Troubleshoot hardware, software, and networking issues.
• Support Windows 10/11 and macOS devices.
• Administer Active Directory and Microsoft 365.
• Support Exchange Online, Teams, SharePoint, and Outlook.
• Build, deploy, and configure laptops and desktops.
• Support Microsoft Intune and mobile device management.
• Manage new starter setups and leaver equipment collection.
• Support meeting room technology, AV equipment, and video conferencing systems.
• Provide printer, mobile device, and peripheral support.
• Maintain accurate asset records.
• Work closely with third-party suppliers and internal infrastructure teams.
• Deliver excellent customer service while working within SLA-driven environments.

Technologies:

• Active Directory
• Android
• Hardware
• Support
• ITIL
• macOS
• Microsoft 365
• Microsoft Intune
• Mobile
• SharePoint
• TCP/IP
• Windows
• iOS
• Office 365, We are a global organisation offering an initial three-month PAYE contract for an IT Support Engineer based onsite in Paddington, London, with an ASAP start. This is an excellent opportunity to join our onsite IT team in a fast-paced enterprise environment, supporting end users with hands-on technical service and business-critical systems. If you are an experienced IT Support Engineer who enjoys customer-facing support and working with modern Microsoft technologies, we would love to hear from you. If you receive suspicious outreach claiming to be from us, please contact us via our website.

• Previous experience working in an enterprise IT support environment.
• Strong experience providing deskside and remote support.
• Experience with 1st and 2nd line IT support.
• Experience supporting Microsoft 365 and Active Directory.
• Experience with Exchange Online, Windows 10/11, and macOS.
• Experience with Microsoft Intune or other MDM solutions.
• Experience with laptop imaging and deployments.
• Experience supporting hardware IMAC activities.
• Experience supporting mobile devices, including iOS and Android.
• Experience supporting meeting room and AV equipment.
• Experience supporting printers.
• Basic networking knowledge, including DNS, DHCP, and TCP/IP.
• Experience working in ITIL-based service desk environments.
• Customer-focused with excellent communication skills.
• Calm under pressure and able to prioritise effectively.
• Comfortable supporting VIP users.
• Proactive, organised, and solutions-driven.
• Able to work independently and collaboratively.
• Passionate about delivering an exceptional end-user experience.