Helpdesk Support Specialist

Microsoft Excel Microsoft Outlook Microsoft Windows Business Valuation Microsoft PowerPoint Full Stack Development Artificial Intelligence Business Transformation Virtual Private Networks (VPN) Troubleshooting (Problem Solving), The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users in a 24x7 capacity around the globe, with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Helpdesk Support Specialist TEKsystems

Columbia, MD*Hybrid

Writing Operations Communication Service Level Microsoft 365 Microsoft Teams Windows Desktop Customer Service Active Directory Technical Support Help Desk Support Endpoint Security Business Valuation Process Improvement Technical Assistance Organizational Skills Software Installation Full Stack Development Artificial Intelligence Wireless Communications Network Troubleshooting Business Transformation Hardware Troubleshooting Virtual Private Networks (VPN) Information Technology Operations Troubleshooting (Problem Solving) +0

Google IT Support Service Desk Technician TEKsystems

Catonsville, MD*Remote

Triage Operations Microsoft Excel Microsoft Outlook Microsoft Windows Business Valuation Microsoft PowerPoint Full Stack Development Artificial Intelligence Business Transformation Virtual Private Networks (VPN) Troubleshooting (Problem Solving) +0

Google IT Support Helpdesk Support Specialist TEKsystems

Columbia, MD*Hybrid

Operations Microsoft 365 Issue Tracking Microsoft Teams Customer Service Active Directory Help Desk Support Business Valuation Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Information Technology Operations Troubleshooting (Problem Solving) +0 Login | JoinContact

Ability to troubleshoot common Windows related issues

Working knowledge of Active Directory

Working knowledge of Domain hierarchy

Working knowledge of Microsoft Windows OS

Microsoft Office Products including:

Word, Excel, Outlook, PowerPoint, Teams

Troubleshooting VPN Clients

Wednesday-Sunday 6am-3pm

Wednesday - Sunday 8am-5pm

Friday-Tuesday 3pm-12am

Job Type & Location

This is a Contract position based out of Catonsville, MD. Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.