Support Engineer - Support Engineer III

This position is responsible for the installation, maintenance, and troubleshooting of desktop computers, peripherals, software, and related systems. The role involves the timely resolution of issues affecting hardware, software, and user permissions, in addition to performing routine hardware maintenance., * Install, maintain, and troubleshoot desktop computers, peripherals, and software.

• Provide timely resolution for hardware, software, and user permission issues.
• Perform routine hardware maintenance and support.
• Work independently with minimal supervision while maintaining customer focus.
• Uphold high standards for self and others in all tasks.
• Demonstrate effective verbal and written communication skills.

Education: A BS Degree in computer science or a combination of equivalent education and relevant experience is required.

Experience: 7+ years of relevant work experience is required.

Technical Skills:

• Detailed knowledge of basic computer concepts, PC hardware, software troubleshooting, and workstation (desktop/laptop) hardware.
• Experience supporting Windows XP/7 and Server operating systems in a managed desktop environment.
• Solid knowledge of networks, including Ethernet, TCP/IP, and Windows Server networking.
• Basic working knowledge of Linux/UNIX systems (Red Hat preferable) at a user level.

Preferred Qualifications

• Experience supporting Macintosh OS X (10.4 & upwards).
• Microsoft MCSA/MCSE certification.
• Additional vendor administrator level certifications, such as Apple ACMT/ACSP and Cisco CCNA.

Work Environment

The role requires the ability to safely lift up to 50 lbs.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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