Sr Technical Solution Manager

Experteer Overview In this role you drive AI-powered solutions for a scalable support ecosystem at CEAI, focusing on Business Continuity and Disaster Recovery. You align business and engineering teams to define BCDR scenarios, craft playbooks, and run outage drills to keep critical infrastructure available. You’ll influence roadmaps, governance, and performance metrics to ensure resilient operations and faster issue resolution. This is an opportunity to shape how AI-first support operates at scale and impact customer satisfaction. Compensation / Benefits * Coordinate cross-team efforts to solve complex cross-functional challenges and deliver integrated technical solutions * Define vision, strategy, and roadmap for high-impact solution areas aligned with security and compliance objectives * Secure stakeholder buy-in, translate requirements into engineering plans, and prioritize work * Collaborate with engineering to design roadmaps and compliant technical solutions * Manage end-to-end project schedules, risks, and resource allocation * Define success metrics (KPIs/OKRs) and leverage feedback to monitor and improve performance * Lead adoption, training, and post-launch maturation through user testing and change management Tasks * Master’s or Bachelor’s degree in a related field with 4+ or 6+ years of relevant experience * Experience in project management, operations, or engineering * Ability to pass Microsoft Cloud background checks and security screenings * Experience in high-volume contact center operations and/or disaster recovery domains (preferred) Key requirements *

project schedules, risks, and resource allocation * Define success metrics (KPIs/OKRs) and leverage feedback to monitor and improve performance * Lead adoption, training, and post-launch maturation through user testing and change management Tasks * Master’s or Bachelor’s degree in a related field with 4+ or 6+ years of relevant experience * Experience in project management, operations, or engineering * Ability to pass Microsoft Cloud background checks and security screenings * Experience in high-volume contact center operations and/or disaster recovery domains (preferred) Key requirements *