Application Support Engineer

This is your chance to join an international leader in the logistics industry, recognized for innovation, growth, and strong commitment to digital transformation. With a footprint across Asia, EMEA, and soon the Americas, they manage complex, cutting-edge logistics systems serving diverse markets. The Barcelona team is set to become a strategic hub for EMEA, collaborating closely with teams in China (10 support engineers) and the upcoming Americas group. You’ll join a culture driven by innovation, collaboration, and continuous improvement, with the autonomy, resources, and support to bring new ideas to reality. Your mission? Be the driving force behind the support and improvement of critical logistics and finance applications impacting users across EMEA and beyond. You won’t get lost in corporate bureaucracy here, this is your opportunity to shape the team’s DNA, influence core processes, and become a go-to figure between IT and the business from day one. Responsibilities - Deliver first and second-line support for proprietary logistics and financial systems. - Diagnose, troubleshoot, and resolve application issues for internal users (90% focus on in-house teams, occasionally external clients). - Liaise with cross-continental teams (China, EMEA, America) leveraging digital collaboration tools. - Participate in projects to optimize, test, and deploy new functionalities and upgrades. - Act as a business-IT bridge, translating business needs into actionable technical solutions. - Ensure continuous improvement by proposing fresh ideas and challenging the status quo. - Facilitate onboarding, training, and team knowledge-sharing as the Barcelona hub expands. Profile Requirements - 1-3 years’ hands-on experience in application support (level 1 or 2) within international environments. - Practical expertise in SQL: complex queries, troubleshooting, and database analysis. - Background in logistics management systems (IFF, CargoWise, SAP, TMS, or in-house platforms).

• Strong communicator with the ability to explain technical concepts to business users. - Fluent English (minimum B2-C1), both written and spoken; Spanish is a must. - Proactive, innovative mindset with a hunger for learning and continuous improvement. - Quick to adapt to new systems and processes. Startup attitude and teamwork are a must. - Live in, or able to work regularly from Viladecans, especially during your onboarding months. Benefits - Two remote days weekly (Wednesday is onsite for team synergy). - 25-26 working days of vacation. - A 37.5-hour working week. - The possibility of having one intensive working day per week (not necessarily on Fridays). - Flexible compensation benefits, including private health insurance - Career growth: evolve your role as the Barcelona support hub expands. - Direct access to global teams and exposure to mission-critical projects. - Dynamic, ambitious project where fresh ideas and initiative are truly valued. - Innovative environment focused on professional development with continuous feedback. If you’re interested, apply now and change the way the world’s supply chains run