IT Support Specialist II

Experteer Overview In this onsite IT support role, you will provide dedicated assistance to the New York office and manage daily requests in Jira. You will troubleshoot laptops and workplace tech, support conference room AV, and collaborate with cross-functional teams on escalations and projects. You’ll contribute to IT initiatives such as software rollouts and office technology improvements, shaping a smoother employee experience. This position offers hands-on problem solving in a fast-paced, collaborative environment with a strong focus on service impact. Compensation / Benefits * Provide dedicated onsite IT support for the New York office * Manage, triage, update, and resolve Jira tickets * Troubleshoot laptops, OS, apps, network access, peripherals, printers, and workplace tools * Support macOS, with ChromeOS and Windows as secondary platforms * Support core apps: Jira, Okta, Google Workspace, Slack, Zoom * Assist with login issues, MFA, password resets, and SaaS access * Maintain and troubleshoot conference room and AV tech (Zoom Rooms, displays, cameras, mics, hybrid setups) * Document ticket updates and resolutions clearly in Jira * Collaborate with Networking, Security, AV, Workplace, Infrastructure on escalations and projects * Support IT initiatives including software rollouts, office tech upgrades, and process improvements * Identify recurring issues and suggest improvements to the employee support experience Tasks * 3+ years in technical support, desktop support, service desk, or IT operations * Experience managing tickets through Jira or similar systems * Strong familiarity with macOS, ChromeOS, and Windows * Experience with Google Workspace (Gmail, Drive, Docs, Sheets, Calendar, Meet) * Experience with Okta or similar identity management tools (MFA, password resets, access issues) * Experience supporting Slack and Zoom, including Zoom Rooms and AV issues * Familiarity with AI tools (ChatGPT, Cursor, Claude or similar) * Strong troubleshooting across laptops, peripherals, SaaS apps, Wi-Fi, VPN, and AV * Ability to document issues clearly; strong written and verbal communication * Strong customer service, ability to support users at various technical levels * Ability to work independently and with cross-functional teams * Familiarity with MDM tools (Mosyle, Intune, Jamf, Kandji) a plus * Basic networking and AV troubleshooting a plus * Ability to move equipment up to 50 lbs Key requirements * 401(k) with employer matching * paid parental leave (16 weeks) * medical, dental, and vision benefits * paid time off * paid sick leave * wellness benefits

Zoom and troubleshoot conference room and AV tech (Zoom Rooms, displays, cameras, mics, hybrid setups) * Document ticket updates and resolutions clearly in Jira * Collaborate with Networking, Security, AV, Workplace, Infrastructure on escalations and projects * Support IT initiatives including software rollouts, office tech upgrades, and process improvements * Identify recurring issues and suggest improvements to the employee support experience Tasks * 3+ years in technical support, desktop support, service desk, or IT operations * Experience managing tickets through Jira or similar systems * Strong familiarity with macOS, ChromeOS, and Windows * Experience with Google Workspace (Gmail, Drive, Docs, Sheets, Calendar, Meet) * Experience with Okta or similar identity management tools (MFA, password resets, access issues) * Experience supporting Slack and Zoom, including Zoom Rooms and AV issues * Familiarity with AI tools (ChatGPT, Cursor, Claude or similar) * Strong troubleshooting across laptops, peripherals, SaaS apps, Wi-Fi, VPN, and AV * Ability to document issues clearly; strong written and verbal communication * Strong customer service, ability to support users at various technical levels * Ability to work independently and with cross-functional teams * Familiarity with MDM tools (Mosyle, Intune, Jamf, Kandji) a plus * Basic networking and AV troubleshooting a plus * Ability to move equipment up to 50 lbs Key requirements * 401(k) with employer matching * paid parental leave (16 weeks) * medical, dental, and vision benefits * paid time off * paid sick leave * wellness benefits