IT Support Specialist - New York

ITDW GROUP is looking for an experienced IT Support Specialist to provide ongoing IT operational support for a company office in New York.

The role includes day-to-day support for employees, endpoint management, onboarding and offboarding assistance, office technology support, meeting room support, and coordination with global IT teams.

The specialist will provide reliable hands-on support onsite while also handling remote IT tasks and operational follow-ups on remote days.

Work Schedule

· 4 hours per day, 5 days per week.

· Onsite: Tuesday, Wednesday, Thursday - New York office.

· Remote: Monday and Friday - remote operational support.

· Flexible overtime.

Main Responsibilities

· Provide onsite IT support for office employees.

· Troubleshoot hardware, software, SaaS applications, printers, Wi-Fi, meeting rooms, and office technology.

· Support Mac and Windows endpoint environments.

· Assist with device setup, deployment, enrollment, troubleshooting, patching, and maintenance.

· Support onboarding and offboarding processes, including device preparation, access support, and equipment handling.

· Assist users with Google Workspace, Okta, Zoom, VPN, and other business applications.

· Support meeting rooms, AV equipment, Zoom rooms, Neat devices, printers, and employee hardware.

· Coordinate with internal IT, Security, Infrastructure, and Operations teams.

· Track and update tickets, incidents, and operational tasks using Jira, SuperOps, monday.com, or similar systems.

· Coordinate with local vendors, ISPs, and service providers when needed.

· Assist with office IT projects, hardware rollouts, cabling, and infrastructure-related tasks.

· Provide occasional after-hours support when required.

Do you have experience in macOS administration?, · 3+ years of experience in onsite IT support or corporate IT operations.

· Strong hands-on experience with Mac and Windows environments.

· Experience with endpoint management tools such as Kandji and Microsoft Intune.

· Experience supporting Google Workspace, Okta, Zoom, and VPN solutions.

· Strong troubleshooting skills for hardware, software, SaaS tools, and office infrastructure.

· Experience supporting meeting rooms, printers, networking, and office technology.

· Ability to work independently onsite and collaborate remotely with global teams.

· Strong communication skills and a service-oriented approach.

Preferred Experience

· Experience supporting high-growth technology or fintech companies.

· Familiarity with Fortinet and UniFi / Ubiquiti networking environments.

· Experience with onboarding and offboarding workflows.

· Experience with office relocations, hardware rollouts, or infrastructure projects.

· Familiarity with SaaS management tools such as Torii.

· Basic understanding of datacenter operations or network infrastructure deployments.

350 5th Avenue, New York, NY 10118 Hybrid work $27 - $38 an hour - Part-time, Contract

ITDW GROUP provides global IT services, including onsite IT support, hardware procurement, office IT projects, datacenter support, smart hands services, and infrastructure operations for international companies.