Partner Service Manager based in Austin or Miami

Experteer Overview In this role you will drive operational excellence for merchant partnerships through data-driven enablement and technology-enabled improvements. You act as a bridge between merchants, operations, and product/tech to maximize growth, engagement, and efficiency. You will shift from reactive support to proactive enablement, building self-service and scalable tools to help merchants adopt platform capabilities. This position is based in Austin or Miami with hybrid work expectations and close cross-functional collaboration. Compensation / Benefits * Own merchant productivity and performance metrics across engagement and activation * Identify underperforming locations and design reactivation strategies * Collaborate with product/engineering to enhance merchant tools and workflows * Translate merchant needs into actionable product requirements * Drive adoption of new features and ensure rollout across the merchant base * Develop dashboards and reporting to monitor performance and health * Define KPIs aligning technology investments with outcomes * redesign onboarding and support workflows to reduce friction * Build self-service capabilities and automate manual processes * Influence roadmap with merchant feedback and operational insights * Communicate priorities and outcomes to senior leadership * Shift from day-to-day support to proactive enablement * Standardize best practices across regions and segments * Ensure consistent, high-quality execution across touchpoints Tasks * 5-7+ years in operations, merchant services, product operations, or similar customer-focused roles * Strong analytical and problem-solving skills with a history of improving performance via data and process optimization * Experience with digital platforms or integrations (CRM, POS, APIs, merchant systems) * Ability to translate business needs into technical requirements * Experience with performance metrics, dashboards, and reporting tools * Excellent stakeholder management and communication skills * Process-driven mindset with a focus on continuous improvement Key requirements * Paid Time off * Medical, Dental and Life Insurance * Parental Leave * Global Adoption Assistance * 401K plan * Short-term incentives

work and health * Define KPIs aligning technology investments with outcomes * redesign onboarding and support workflows to reduce friction * Build self-service capabilities and automate manual processes * Influence roadmap with merchant feedback and operational insights * Communicate priorities and outcomes to senior leadership * Shift from day-to-day support to proactive enablement * Standardize best practices across regions and segments * Ensure consistent, high-quality execution across touchpoints Tasks * 5-7+ years in operations, merchant services, product operations, or similar customer-focused roles * Strong analytical and problem-solving skills with a history of improving performance via data and process optimization * Experience with digital platforms or integrations (CRM, POS, APIs, merchant systems) * Ability to translate business needs into technical requirements * Experience with performance metrics, dashboards, and reporting tools * Excellent stakeholder management and aa operations, skills * Process-driven mindset with a focus on continuous improvement Key requirements * Paid Time off * Medical, Dental and Life Insurance * Parental Leave * Global Adoption Assistance * 401K plan * Short-term incentives