Desktop Support Engineer

• Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
• Assists in the setup and operation of audio-visual hardware as required by end-user
• Determine appropriate hardware and software based on corporate policy and end-user requirements
• Respond to incidents within SLA or within a timely manner with the appropriate level of urgency, and follows up with customers on all issues
• Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
• Roll-out, deploy and upgrade Desktop Devices using imaging tools such as SCCM
• Assist in administration and maintenance of technology infrastructure components
• May assist in installation, maintenance, troubleshooting and repair of office telephony system
• Uses corporate incident management system to record and track all support work
• Maintains accurate hardware and software records for corporate assets

Mandatory Skills - SCCM, Intune, Azure, Application installs, as hands and feet support Network config, switch config, LAN, WAN, building relations with both customer and end user and aware of site knowledge and management, * Service Now experience

• MS Windows 10 & 11
• MS Office 365 inc OneDrive
• Networking imaging and PXE Boot (SCCM/Intune)
• Remote support tools
• Network patching and cabling
• Server room/Comms room experience
• Clear communication skills (written and verbal)
• Excellent time management