Microsoft Dynamics 365 Developer

Arnex Solutions LLC

Washington, DC, United States

1 day ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

JavaScript (Programming Language) Microsoft Azure C Sharp (Programming Language) Computer Telephony Integration Data Governance Data Hub Data Migration Knowledge Management Microsoft Dynamics Routing Performance Tuning Windows PowerShell

+12 more

Systems Integration Microsoft Power Automate Power Platform Integration Delivery Pipeline Performance Monitor Microsoft Dynamics 365 Finance & Operations Virtual Agents Restful APIs Webhooks Api Management Powerapps Servicenow

Job description

Microsoft Dynamics 365 Developer is responsible for designing, building, customizing, and integrating solutions within the Microsoft Dynamics 365 Customer Service ecosystem, including Omnichannel for Customer Service, Unified Routing, and Dynamics Contact Center telephony integrations. This role works closely with business stakeholders, product owners, and IT teams to further modernize customer support operations, streamline case management, and deliver world-class service experiences., * Design, configure, and customize Dynamics 365 Customer Service, including Entities, Forms, Views, Business Rules, Workflows, and Power Automate flows

Implement, configure, and optimize Omnichannel for Customer Service and Dynamics Contact Center, including channels such as voice, chat, and SMS
Develop and maintain integrations with third-party telephony and contact center platforms (e.g., Azure Communication Services, Teams Phone, Copilot Studio IVR Agents, Power Apps, Logic Apps, ServiceNow)
Key role in the migration of legacy Call Center telephony solutions into Dynamics 365 Contact Center integrated with Dynamics 365 Customer Service
Build custom components using Power Platform and Copilot Studio, including Power Apps, Power Automate, Copilot Virtual Agents, and custom connectors
Implement Unified Routing, queues, SLA/KPI tracking, and knowledge management features
Develop plugins, custom workflow activities, JavaScript, and PCF controls as needed
Troubleshoot issues related to Customer Service Hub, Omnichannel, routing, capacity, and telephony integrations
Ensure solutions adhere to security, compliance, data governance, and performance best practices
Produce technical documentation, solution diagrams, and release artifacts
Partner with business units to gather requirements and translate them into technical designs

Requirements

BS and 5+ years of experience developing in Dynamics 365 Customer Service or Contact Center platforms
Ability to obtain and maintain a public trust requiring U.S. Citizenship or
Strong understanding of Customer Service Hub, Omnichannel, Unified Routing, Case Management, and Knowledge Management
Experience with Copilot Studio, including developing Agents, Flows and tools
Experience with Power Platform, including Canvas/Model-Driven Apps and Power Automate
Experience working with Dynamics Contact Center and telephony solutions (e.g., Teams Phone, IVR, CTI)
Hands-on experience with Azure (Logic Apps, Functions, Communication Services, API Management)
Proficiency in JavaScript, C#, PowerShell, and D365 SDKs
Understanding of integrations, REST APIs, and webhooks
Familiarity with ALM, DevOps pipelines, and solution management
Excellent communication and documentation skills, * Experience in government, regulated industries, or enterprise-scale environments
Knowledge of data modeling, data migration, and Dataverse performance optimization