MS Dynamics Consultant / Developer

Amtex System

New York, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

dice.com

Tech stack

Application Programming Interfaces (APIs) Microsoft Azure Customer Interaction Management (Software) Microsoft Dynamics CRM Middleware Knowledge Management Network Troubleshooting Microsoft Dynamics Routing Systems Integration Microsoft Power Automate Data Management

+1 more

Powerapps

Job description

Design, configure, customize, and support Microsoft Dynamics 365 solutions.
Collaborate with business stakeholders to gather and analyze contact center requirements.
Implement and optimize customer service workflows, case management, omnichannel engagement, and agent experience.
Integrate Dynamics 365 with telephony, CRM, IVR, chat, email, and other contact center platforms.
Develop customizations, workflows, plugins, Power Automate flows, and integrations as required.
Troubleshoot system issues and provide ongoing support and enhancements.
Participate in solution design, testing, deployment, and user training activities.
Ensure best practices for security, performance, scalability, and data management.
Work closely with cross-functional teams including business analysts, architects, and support teams.

Requirements

3+ years of experience with Microsoft Dynamics 365 CRM/Customer Service.
Strong experience of Contact Center operations and Customer Service processes.
Experience with:
Dynamics 365 Customer Service
Omnichannel for Customer Service
Power Platform (Power Automate, Power Apps)
Dataverse
CRM customization and configuration
Integration using APIs, Azure Services, or middleware
Knowledge of case management, knowledge management, SLAs, routing, and customer engagement workflows.
Experience integrating contact center technologies such as telephony, IVR, chat, or workforce management solutions.
Strong problem-solving and communication skills.

About the company

Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 25 years.