Infrastructure Operations Engineer

• Operate and manage a hybrid global production infrastructure ensuring high availability, reliability, and performance of customer-facing services.
• Take end-to-end ownership of incidents, ensuring rapid resolution and clear communication with stakeholders.
• Troubleshoot complex cross-platform infrastructure issues across compute, storage, virtualization, containers, and cloud environments.
• Identify, develop, and implement automation opportunities to reduce manual effort and improve consistency (Infrastructure as Code, scripting, tooling).
• Ensure compliance with governance and security standards including ISO 27001-related controls.
• Maintain accurate documentation and runbooks to support operational readiness and knowledge sharing.

Operational Characteristics:

• Strong ownership mindset with accountability for service outcomes, not just tasks.
• Ability to operate effectively in a high-pressure, always-on production environment.
• Data-driven approach to operations, using metrics and KPIs to guide decisions and improvements.
• Continuous improvement mindset focused on automation, simplification, and standardization.
• Clear communicator during incidents and when coordinating across teams.

• 3 years of hands-on experience in on premises DC infrastructure/platform operations roles.
• Strong troubleshooting skills across Linux/Windows systems, virtualization, containers (Docker/Kubernetes).
• Experience with Infrastructure as Code and automation tools (Terraform, Ansible, etc.).
• Strong experience in implementing, monitoring, and maintaining on-premises enterprise infrastructure.
• Proven experience working in measurable operations environments (SLAs, KPIs, incident management).
• Experience with cloud platforms (Azure, AWS, or GCP).
• 3 years of hands-on experience in on premises DC infrastructure/platform operations roles.