Full Stack Development

Our client is hiring a Helpdesk Technician to work onsite in White Marsh, MD. This person will help perform computer, workstation, hardware and software installation, configuration, troubleshooting, and repair at remote locations and headquarters.

Responsibilities and Duties:

Provide internal clients with first-level IT support company-wide via telephone or email.

Create tickets and document all activities in helpdesk ticketing systems.

Troubleshoot and resolve hardware, software, applications, network, user access, or related issues.

Escalate complex problems or unresolved issues to next level of support.

Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

Address client questions using available information resources.

Configure and install hardware, software and applications.

Provide evening and weekend support (off-hours support) as assigned on a rotating basis., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Help Desk Specialist TEKsystems

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Bilingual fluency within English and Spanish is a big plus, Bachelor’s degree in Information Technology or related field.

Experience with scripting such as batch files and PowerShell.

Experience with Windows 10 and server 2012. Job Type & Location

This is a Contract position based out of White Marsh, MD. Pay and Benefits

The pay range for this position is $23.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.