PC/Printer Field Break/Fix Technician

• Perform onsite break/fix support for HP laptops, desktops, RPOS, workstations, and printers.
• Configure hardware, software, and simple network components and perform unit installs and repairs.
• Troubleshoot technical and mechanical issues, including third-party software, networks, and switches as needed.
• Execute and assist with escalation action plans to remediate PC and print incidents.
• Educate customers on technology usage and set clear expectations during service events.
• Prioritize and manage multiple tickets and commitments in a fast-paced environment.
• Adhere to business, financial, and contractual requirements while supporting profitable service delivery.
• Complete administrative tasks with accuracy, including documentation and reporting.

We are seeking a PC/Printer Field Break/Fix technician to join our dynamic team. The ideal candidate will have strong experience in HP PC and printer field break/fix, hardware diagnostics, and customer-facing service delivery and a proven ability to resolve onsite incidents, manage escalations, and ensure customer satisfaction within contractual and financial guidelines., * Technical and mechanical hardware repair experience on PCs and printers.

• Strong mechanical aptitude and proficiency with tools and alignment devices.
• Logical, systematic troubleshooting skills across hardware and basic networks.
• Clear verbal and written communication with onsite customer-facing experience.
• Ability to prioritize, plan, and work independently within standard procedures.
• Understanding of service financials and business impact of field decisions.
• Physical ability to bend, crawl, stoop, sit, and lift or move up to 50 lbs.
• Availability for scheduled and unscheduled overtime, holidays, and shift work.
• High School diploma or equivalent and additional hardware technology training. College preferred.

Preferred Skills:

• HP printer repair knowledge and experience.
• Familiarity with escalation management and action plan execution.

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.