Microsoft Dynamics 365 Customer Engagement (CRM) Manager

Experteer Overview In this role you lead Dynamics CE projects from planning through execution, ensuring delivery within scope, budget, and schedule. You collaborate with the Program Director and stakeholders to manage risk and maintain clear communications. You apply SDLC principles and cost-benefit analysis to drive successful CE implementations. You work across cross-functional teams to translate client needs into actionable project plans and outcomes. Compensation / Benefits * Plan, coordinate, and execute project activities throughout the lifecycle * Perform cost-benefit analysis across project phases * Communicate project status, risks, and issues to Program Director and stakeholders * Form and guide project teams, assign deliverables, and develop schedules and budgets * Manage objectives, budget, resources, and deliverables to achieve business goals * Adjust project plans to changing needs while adhering to SDLC * Oversee all aspects of CE implementations * Ensure alignment with client expectations and governance * Support continuous improvement of project management practices Tasks * 5-8 years of experience leading technical teams with project management and systems/technology development expertise * Proven experience implementing and managing CRM solutions within budget, scope and cost, Microsoft Dynamics CE * Demonstrated leadership in assembling, directing, and motivating high-performing teams * Business-facing skills and ability to liaise with clients and stakeholders * Strong financial analysis and planning understanding * Ability to multi-task and manage multiple responsibilities concurrently * Solid grasp of technology and aptitude for learning new technologies * Proven track record influencing, leading teams and driving change Key requirements * competitive benefits and compensation package * schedule flexibility * total rewards information provided * inclusive workplace and equal opportunity * accommodation for disabilities * discretionary bonus potential

to client expectations and governance * Support continuous improvement of project management practices Tasks * 5-8 years of experience leading technical teams with project management and systems/technology development expertise * Proven experience implementing and managing CRM solutions within budget, scope and cost, Microsoft Dynamics CE * Demonstrated leadership in assembling, directing, and motivating high-performing teams * Business-facing skills and ability to liaise with clients and stakeholders * Strong financial analysis and planning understanding * Ability to multi-task and manage multiple responsibilities concurrently * Solid grasp of technology and aptitude for learning new technologies * Proven track record influencing, leading teams and driving change Key requirements * competitive benefits and compensation package * schedule flexibility * total rewards information provided * inclusive workplace and equal opportunity * accommodation for disabilities * discretionary bonus potential