Band 5 Digital Endpoint Engineer

Provide 2nd line technical support to end users Maintain, support, and upgrade all desktop and mobile devices, systems and peripherals within the Royal Free London estate (Barnet and Chase Farm Hospitals, Royal Free Hospital and satellite sites). Organise/attend meetings, provide technical lead and research during the implementation of projects, which also includes on-going support. Identify & provide training to Hospital staff in use of trusts computer systems and software Duties will include working towards meeting Service Level Agreements (SLA), repairing hardware faults, resolving software issues, implementing and testing new systems, , creating documentation on new and existing procedures/systems, ensuring Digital Services security standards are met and support the day to day IT requirements of the hospital. Enforcing & monitor adherence to trusts Digital Services policies. Review guidance, implement policies and standards set by NHS Digital. Main duties of the job Service Desk

• Provide 1st and 2nd line support by attending logged Service Desk calls, identifying and resolving the incident if possible, or escalating the call as appropriate.
• Update incidents and requests in ITSM ticket system and maintain an accurate log of all action.
• Perform hardware repairs to faulty equipment
• Resolve hardware, software & user errors
• Train users in trusts computer systems
• Keep system users informed of all progress made regarding their logged call.
• Liaise with 3rd party support organisations to resolve issues & reach standards as set out in the trusts SLA
• Install hardware such as PCs, printers, scanners, PC components, projectors, monitors, etc
• Installation of software

NHSmail

• Administrate active accounts, set-up new accounts and remove old accounts.
• Local Organisation Administrator Role (LOA) - National NHS Role

Installations

• Install new hardware/software
• Move/remove hardware/software where required
• Update asset database of any changes
• Upgrade hardware/software as required
• Retire devices from systems when reached end of life
• License management

Networking

• Patch desktops to trust network
• Troubleshoot network connectivity issues
• Liaise with Network team when required

Administration

• Create manuals and user guides on trust systems
• Create documentation
• Obtain competitive quotations for IT equipment
• Represent IT department in meetings

Royal Free World Class Values Essential

• Demonstrable ability to meet the Trust Values

Education & professional Qualifications Essential

• Qualified to MSCE level or equivalent

Desirable

• Educated to GCSE standard or equivalent

Experience Essential

• Two years demonstrable experience working in a desktop support environment

Skills Essential

• Excellent verbal and written communication skills
• Good customer care skills and customer focused approach
• Ability to prioritise and work to deadlines, * Flexible and positive attitude towards work
• Ability to work using own initiative
• Ability to work as part of a team

Person Specification Royal Free World Class Values Essential

• Demonstrable ability to meet the Trust Values

Education & professional Qualifications Essential

• Qualified to MSCE level or equivalent

Desirable

• Educated to GCSE standard or equivalent

Experience Essential

• Two years demonstrable experience working in a desktop support environment

Skills Essential

• Excellent verbal and written communication skills
• Good customer care skills and customer focused approach
• Ability to prioritise and work to deadlines, * Flexible and positive attitude towards work
• Ability to work using own initiative
• Ability to work as part of a team

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top. For more information please follow link https://www.royalfreelondonjobs.co.uk