1st Line Support Engineer

The Opportunity: Are you ready to take the next step in your networking career? Whether you’re an experienced 1st Line Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global customer WAN estate.

This role is ideal for someone with a solid foundation in networking who’s eager to grow into more advanced technical roles. We’ll support your development every step of the way.

You don’t need to tick every box, we value potential, people looking for a career change, transferable skills, and a willingness to learn.

What You’ll Be Doing

• Act as the first point of contact for WAN-related incidents and alerts
• Perform triage, basic configuration, and 1st line troubleshooting
• Monitor and maintain global network infrastructure
• Reviewing and understanding network topology diagrams
• Conduct impact assessments and provide detailed feedback to customers
• Support the 1st Line shift team with day-to-day operations
• Manage PKI certificate renewals

• Strong attention to detail and an organised approach to work
• Good communication skills, with the ability to explain information clearly
• A proactive, positive, and collaborative mindset
• Comfortable working in a fast-paced environment
• Process orientated

Helpful but not essential:

• Awareness of routers and switches
• Understanding of network designs and topologies
• Experience with IT and the Change process
• CCNA certification (or working towards it)
• ITIL fundamentals

You might already work in IT, or you might be looking for a career change. Skills from the following roles (or similar) can transfer well into this position:

• Network Change Coordinator or Planner
• Junior Network Engineer / Network Technician
• Service Delivery or Service Management Analyst
• Service Desk Analyst
• Incident Analyst
• Network or IT Field Engineer
• 1st Line NOC Analyst / Engineer