IT Desktop Support Technician (Federal Work Study)
SOUTH PIEDMONT CMNTY COLLEGE
United States
2 months ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Apple Mac Systems
Computer-Generated Imagery
Issue Tracking Systems
ServiceNow IT Service Management
Connectivity Problems
Information Technology
Laptops
Job description
to students, faculty, and staff by assisting with hardware, software, and classroom technology issues. This role is designed to provide hands-on experience aligned with a Desktop Support Technician career path. This position will work under the direction of the Technology Support Manager., * Provide Tier 1 desktop support for Windows and macOS systems
- Troubleshoot hardware issues (PCs, laptops, monitors, printers)
- Assist with software, OS, email, and network connectivity issues
- Log and track requests using an IT ticketing system
- Provide basic classroom and lab technology support
- Assist with computer imaging, setup, and inventory
- Communicate clearly and professionally with end users
Requirements
- Basic knowledge of Windows or macOS
- Strong customer service and communication skills
-
Willingness to learn and follow IT procedures Preferred Qualifications
- Coursework in IT, Computer Science, or related field
- Familiarity with Active Directory or ticketing systems
- Interest in CompTIA A+ or ITIL certifications
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Apply on jobs.spcc.edu
Prepare application
- Draft this with your agent
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