IT Desktop Support Technician (Federal Work Study) job in Monroe

to students, faculty, and staff by assisting with hardware, software, and classroom technology issues. This role is designed to provide hands-on experience aligned with a Desktop Support Technician career path. This position will work under the direction of the Technology Support Manager., &bull Provide Tier 1 desktop support for Windows and macOS systems &bull Troubleshoot hardware issues (PCs, laptops, monitors, printers) &bull Assist with software, OS, email, and network connectivity issues &bull Log and track requests using an IT ticketing system &bull Provide basic classroom and lab technology support &bull Assist with computer imaging, setup, and inventory &bull Communicate clearly and professionally with end users

&bull Basic knowledge of Windows or macOS &bull Strong customer service and communication skills &bull Willingness to learn and follow IT procedures, &bull Coursework in IT, Computer Science, or related field &bull Familiarity with Active Directory or ticketing systems &bull Interest in CompTIA A+ or ITIL certifications, Students must have completed a current year’s FAFSA, be eligible for Federal Financial Aid, be enrolled at South Piedmont Community College, be making Satisfactory Academic Progress (GPA of 2.000 or higher, a completion rate of 67% or higher, not exceeding the maximum timeframe of 150%) to apply.