Customer Data Quality Specialist

The Fountain Group

San Diego, CA, United States

24 days ago

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Role details

Contract type

Temporary contract

Employment type

Part-time (≤ 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$47,341.0

Working hours

Shift work

Job source

Data Validation Data Management

Pay: $22.76/hr (W2)
3-month assignment with potential for extensions based on performance and business need
Part-time, 30 hours/week Monday - Friday, with potential for overtime supporting 1-2 weekends per month
Support customer setup and data management by establishing customer roles in internal systems and verifying customer information
Contact customers to request additional information, confirm data accuracy, and provide updates on request status
Troubleshoot and resolve customer setup and data-related issues using established processes and guidelines
Monitor 5-10 requests simultaneously while managing additional projects and priorities
Complete requests within established timelines while maintaining accurate, valid, and complete data
Create and update SOPs and core master data procedures as directed, working in 1-2 weeks sprints and adapting to changing priorities.

2.5+ years of experience in data entry, back-office operations, or a similar operational support role
Strong proficiency with Microsoft Excel and/or Google Sheets
Experience with data validation, accuracy checks, troubleshooting, and maintaining data quality
Strong customer service skills, including responsive communication, follow-up, and issue resolution
Experience monitoring orders, requests, or workflows while managing multiple priorities simultaneously
Experience in logistics, customer support, or IT is preferred