Help Desk Technician

This role supports a contract manufacturing organization by providing hands-on IT and help desk support to office and production employees. The operation values responsiveness, reliability, and clear communication, offering an IT professional the opportunity to support both business systems and a fast-paced manufacturing environment., * Provide day-to-day technical support to users by troubleshooting hardware, software, and network issues.

• Respond to help desk requests by diagnosing problems and implementing solutions.
• Support desktop and workstation setup, configuration, maintenance, and performance.
• Assist with server and network administration tasks following established procedures.
• Identify recurring issues and recommend system improvements.
• Create and maintain technical documentation, procedures, and user guides.
• Balance project-based work with break/fix support in a fast-paced environment.
• Communicate clearly with users at all levels of the organization.

• Availability to work onsite Monday through Thursday, 7:00 AM-4:30 PM, and Friday, 7:00 AM-11:00 AM.
• High school diploma or GED required; associate degree in IT or related field preferred.
• Prior experience in IT support, help desk, or desktop support roles.
• Working knowledge of operating systems, desktop hardware, and basic networking.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and manage multiple priorities.
• Strong communication and customer service skills.