School Technician (ICT)

This role will mainly be based at Wayland Academy, Merton Rd, Watton, Thetford, IP25 6BA, however the successful candidate must be able to travel independently to multiple locations, as you may need to support or cover other schools from time to time as directed by the Central IT Team.

Working hours will normally be between 8:30 and 16:30 Monday to Friday. You may be required to work flexible hours for Ofsted inspections and out of hours activities as agreed with the school.

We have an exciting opportunity for a reliable, dynamic and responsible person to work as an ICT Technician at Wayland Academy to provide installation, maintenance development and administrative support for the school’s IT resources.

What You’ll Be Doing

• Be the first point of contact for IT Support of incidents, standard requests and initial problem management within the school

• Provide a professional, customer-focused support service with a focus on continual service improvement

• Ensure school asset registers are maintained, and the asset lifecycle procedure is followed

• Provide classroom support to teachers with software and hardware that supports learning

• Ensure maximum availability of all IT-provided equipment

• Liaise with third-party providers for managed equipment

The successful candidate will have deep knowledge of hardware and software, as well as good communication and problem-solving skills. You should take pride in responding quickly and effectively to all support requirements and take an open approach to help everyone get the best out of the school’s IT Systems. You will also have a passion for continuous learning, high attention to detail, and the ability to work under pressure.

Essential:

• Experience working within an ITIL Aligned Service Desk or support environment utilising a ticketing tool

• Basic functional knowledge of Windows 10/11

• Basic functional knowledge of Microsoft Office products (desktop and cloud based)

• Ability to install and manage computer hardware and peripherals in an education focused environment

• Basic fault finding skills and the ability to problem solve within a technical environment

Desirable:

• Industry Standard IT certification, including CompTIA (A+, ITF+), Cisco Certified Technician (CCT), M365 Fundamentals, Microsoft Technology Associate (MTA)

• Basic knowledge of Active Directory (User accounts/Groups etc)

• Basic knowledge of Networking (TCP/IP)

• Basic knowledge of Windows based domain administration

Generous annual leave, and access to the Local Government Pension Scheme (LGPS) with excellent employer contributions

• Health Plan and Employee Assistance Programme, including 24/7 virtual GP access, mental health support and claim-back options for healthcare costs *

• Cycle-to-work scheme, retail and theatre discounts (including discounted shopping vouchers, dentist and gym memberships), and salary sacrifice options (including home technology). *

• Free parking at most sites

• Personalised CPD and development programmes

• A structured and specific induction programme.

Wayland Academy is an oversubscribed, high-performing secondary school at the heart of Norfolk, known for its positive atmosphere and low staff turnover. In 2025, 64% of students achieved grades 9-5 in English and Mathematics, and the school achieved a Progress 8 score of +0.61 in 2024, positioning it among the highest-performing secondary schools in Norfolk and Suffolk.

At Wayland Academy, staff believe that every student is entitled to the highest-quality education, unlocking their potential for excellent grades and a future of their choice. Our curriculum vision reflects the Academy’s role in the community, promotes understanding and enrichment, and prioritises students’ reading, vocabulary, and fluency in both spoken and written language. We take both learning and pastoral care seriously, ensuring that our students leave confident, capable, and ready to thrive in the wider world.

We are part of the Inspiration Trust, twice ranked as the country’s top family of comprehensive schools for pupil progress, and strongly believe in the importance of giving the widest educational opportunities to all young people, regardless of their background. We have strong networks across the Trust, with opportunities to work with a diverse range of schools and partners. We are committed to offering excellent professional and learning opportunities for our staff, with a busy programme of continuing professional development courses delivered by some of the country’s best educational thinkers and practitioners.

The Inspiration Trust is a Multi Academy Trust, committed to delivering the very best educational experience for the young people of Norfolk and Suffolk, across 17 schools. We are ambitious for our schools and communities and want to create Britain’s highest performing federation of 3-19 schools and transform education in the East.

The most recent Ofsted inspection in July 2023 gave Wayland Academy an overall grade of ‘Good’. “School and Trust leaders form a strong and cohesive team which has driven, and continues to secure, school improvement.”