School IT Technician

The IT Support Assistant will provide day-to-day technical support to staff and students, ensuring all IT systems, hardware, software, and classroom technologies operate effectively., * Provide first and second-line IT support to teaching and support staff.

• Troubleshoot and resolve hardware, software, network, and connectivity issues.
• Install, configure, and maintain desktop computers, laptops, printers, interactive screens, and other IT equipment.
• Support Microsoft 365 applications, user accounts, and permissions.
• Assist with the management of Active Directory and network infrastructure.
• Maintain accurate records of support requests and resolutions.
• Support classroom technology and AV equipment.
• Assist with IT asset management, device deployment, and inventory control.
• Ensure IT systems remain secure and compliant with school policies.
• Provide excellent customer service to staff and students.

Do you have experience in Windows?, The successful candidate will have:

• Previous experience in an IT support role, ideally within a school or educational environment.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience supporting hardware, software, printers, and network devices.
• Knowledge of Active Directory, user account administration, and basic networking principles.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service abilities.
• The ability to manage workloads effectively and work independently across multiple sites.
• A proactive and flexible approach to work.

Desirable

• Experience supporting educational technology and classroom devices essential
• Knowledge of safeguarding requirements within schools.
• Relevant IT qualifications such as CompTIA A+, Microsoft certifications, or equivalent.