Application Management Services (AMS) Lead

The team you’ll be working with: We are seeking an experienced Application Management Services (AMS) Lead to join NTT DATA UK&I, with a primary focus on UK public sector clients. This is a senior, client-facing role that sits at the intersection of pre-sales, solution design, transition and delivery governance.

This role reports into the Head of the AMS for UK and will be part of the Global Apps & BPS practice. You will play a key role in shaping, winning and assuring the delivery of AMS engagements across the public sector.

Due to the nature of public sector work, the successful candidate must either hold or beeligible for UK Security Clearance (SC).

What you’ll be doing: Pre-Sales & Business Development

Act as the AMS subject matter expert for public sector opportunitiesSupport qualification of AMS opportunities in collaboration with sales and account teamsLead responses to RFIs, RFPs and ITTs, including written responses and bid reviewsDesign AMS solutions covering: Service scope and support models (L2/L3)Operating models (onshore/offshore/nearshore)Tooling, automation and service managementSecurity, compliance and public sector standardsDevelop cost models, estimates and pricing aligned to commercial and margin targetsPresent solutions to clients, lead solution walkthroughs and support commercial negotiations

Transition & Operating Model Setup

Work closely with delivery teams to: Mobilise and transition new AMS engagementsDefine service governance, SLAs, KPIs and reportingEstablish service management processes (ITIL-aligned)Ensure operating models meet public sector requirements, including data protection, security and compliance

Delivery Assurance & Governance

Provide ongoing delivery assurance across AMS engagementsChair or support service governance forums with clientsAct as an escalation point for service, commercial or delivery risksEnsure contractual commitments, SLAs and outcomes are consistently met

Resource & Capability Management

Support resource planning and mobilisation for AMS engagementsWork with delivery leadership to identify skills gaps and capability needsContribute to the development of reusable AMS assets, accelerators and best practices, We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

Significant experience in Application Management Services / Managed Services rolesExtensive experience working with UK public sector clients (central government, local government, health or arms-length bodies)Holding or Eligible for UK Security Clearance (SC)Strong understanding of public sector procurement processes (RFI, RFP, ITT frameworks)Proven experience in: AMS solutioning and estimationPre-sales support and bid leadershipService transition and mobilisationDelivery governance and assuranceDemonstrated ability to operate comfortably at multiple levels, from CxO stakeholders to L2/L3 engineersAbility to adapt communication style to suit technical, operational and executive audiencesSolid knowledge of ITIL-based service management principlesExcellent written and verbal communication skills, including senior client presentationsStrong commercial awareness and negotiation skills

Desirable

Experience operating within UK public sector frameworks (e.g. G-Cloud, DOS, Technology Services frameworks)Familiarity with application landscapes including: ERP (e.g. SAP, Oracle)Bespoke and COTS applications (e.g. Salesforce, MS Dynamics)Integration and middleware platformsExperience with service management tools (e.g. ServiceNow)Experience working in a matrixed or global delivery model

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.

what we’ll offer you: We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.