IT Technician

You’ll provide day-to-day technical support across the business, working with users at all levels while helping to ensure the company’s IT systems, devices and network operate effectively and securely. The role

You’ll be involved in:

• Providing 1st and 2nd line technical support across hardware, software and connectivity issues
• Installing, configuring and maintaining laptops, desktops, mobile devices and other IT equipment
• Microsoft 365 and user account administration
• Supporting Active Directory / Microsoft Entra ID environments
• Setting up equipment and system access for new starters
• Supporting wired and wireless networks
• Managing devices and assisting with Microsoft Intune
• Maintaining hardware, software and licence inventories
• Supporting backups, security checks and endpoint protection
• Assisting with system upgrades, migrations and wider IT projects
• Maintaining accurate IT documentation
• Working with external IT and technology suppliers where required
• Helping employees use company systems effectively and securely

This is a great opportunity for someone with a few years’ experience in IT support who wants to take more ownership and broaden their exposure across infrastructure, Microsoft 365, networking and IT security., You’ll ideally already have experience in an IT Technician, IT Support, Service Desk or similar hands-on role.

We’re particularly interested in candidates with experience across some of the following:

• Windows desktop environments
• Microsoft 365
• Active Directory and/or Microsoft Entra ID
• Microsoft Intune
• Hardware and software troubleshooting
• TCP/IP, DNS, DHCP, VPN and Wi-Fi
• Basic network administration
• IT security and endpoint protection
• Backup systems
• Helpdesk / ticketing systems

Qualifications such as CompTIA, Microsoft, Cisco or similar would be useful but aren’t essential if you have the right practical experience.

You’ll need to be approachable, organised and comfortable dealing with both technical and non-technical colleagues. Most importantly, you’ll enjoy solving problems and taking ownership rather than simply passing issues on.

Salary: £32,000-£37,000 depending on experience.