Helpdesk Administrator

You will manage client requests from initial enquiry through to completion, coordinate engineers and subcontractors, prepare quotations and ensure jobs are accurately recorded and progressed., * Managing incoming client enquiries via telephone, email and helpdesk systems

• Logging, prioritising and allocating reactive maintenance jobs
• Preparing quotations and estimates for maintenance and construction works
• Liaising with clients, contractors, suppliers and internal teams
• Scheduling engineers and subcontractors
• Monitoring jobs against SLAs and client deadlines
• Raising purchase orders and maintaining accurate job costing information
• Producing work orders, reports and supporting documentation
• Maintaining accurate records of jobs, quotations, invoices and communications
• Providing customers with regular progress updates
• Supporting project managers and operational teams with administration
• Booking accommodation for field-based engineers
• Ensuring company procedures, quality and health & safety requirements are followed

Are you an organised and customer-focused Helpdesk Administrator with experience in helpdesk, service desk, estimating, maintenance or facilities management? We are recruiting on behalf of a growing business in Bolton for a Helpdesk / Estimator Administrator to join their busy Helpdesk team. This is a varied role combining customer service, job coordination, administration and estimating, making it ideal for someone who enjoys being at the centre of day-to-day operations and managing multiple priorities, * We are looking for someone who is highly organised, commercially aware and confident dealing with customers and contractors.Pr

• Pevious experience within a helpdesk, service desk, estimating, maintenance or administration environment
• Experience using CAFM or job management systems
• Strong organisational and time-management skills
• Excellent telephone and written communication skills
• Strong attention to detail and accuracy
• Good Microsoft Office skills, particularly Excel, Outlook and Word
• A customer-focused approach
• The ability to manage multiple jobs and priorities in a fast-paced environment

Experience within facilities management, construction, maintenance, property services or engineering would be advantageous.

Desirable experience

• BigChange or another CAFM system
• Reactive and planned maintenance
• Preparing quotations or cost estimates
• Purchase orders, invoicing and job costing
• Subcontractor and supplier coordination

If you are an organised Helpdesk administrator who enjoys coordinating work, dealing with customers and keeping jobs moving, we’d love to hear from you.

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