IT Infrastructure Analyst

• Provide application support, including issue analysis and resolution within defined processes.
• Work in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience.
• Communicate technical and functional information clearly to dealers, business users, and team members.
• Follow established support processes and escalate issues appropriately when needed.
• Develop functional and technical knowledge over time.

This position is primarily responsible for application support within a hybrid work environment, requiring four days in the office each week. Candidates must have proven experience in application support and will not be considered if they only have basic infrastructure, networking, or desktop support experience., * 1 year of experience supporting software applications or business systems.

• 1 year of experience in a service desk, application support, or customer support environment.
• Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements.

Skills:

• Exposure to dealership operations or dealer-facing business applications.
• Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM).
• Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365.
• Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA).
• Working knowledge of SQL for data analysis or troubleshooting.
• Awareness of API concepts and system integrations.

Pay Transparency: The typical base pay for this role across the U.S. is: $23.65 - $23.65 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.