Sr PC Tech

Provide second-tier support to end-users for PC, server, mainframe applications and hardware.

• Offer support with problems that the first-tier of help desk support is unable to resolve.
• Support responsibilities include software installation, and configurations.
• Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
• Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
• Troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• May simulate or recreate user problems to resolve operating difficulties.
• Will recommend systems modifications to reduce user problems.
• Will maintain currency and high level of technical skill in field of expertise.

Active Secret Clearance

• Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
• Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
• 3+ years of desktop support experience
• Experience supporting Windows 7, Windows 10, and MS Office 2013.
• Experience using Remedy or a similar ticketing system.
• Strong analytical and follow through skills.
• Strong verbal and written communications skills.
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
• Ability to work well independently on defined tasks.
• Ability to work well as part of a team.